At a Glance
- Tasks: Support IT infrastructure and provide hands-on troubleshooting for over 600 users.
- Company: Join a well-established global organisation known for excellent service and technology investment.
- Benefits: Competitive salary, ongoing training, and a collaborative team environment.
- Other info: Opportunity for career growth with exposure to diverse technologies and projects.
- Why this job: Make a real impact by ensuring technology services are secure and reliable.
- Qualifications: Experience in IT support, strong knowledge of Microsoft technologies, and good troubleshooting skills.
IT Infrastructure Support Engineer Salary: £35,000 Job Type: Permanent, Full-time Location: Leicester & Rugby (On-site) Driving Licence: Full UK Driving Licence and own vehicle required About the Company: Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth. They are now looking to appoint an IT Infrastructure Support Engineer to join their collaborative IT team, supporting both office and operational environments across their Midlands locations. The Opportunity: This is an excellent opportunity for an experienced IT professional with a strong support background and exposure to infrastructure technologies. You will play a key role in supporting business-critical systems, maintaining IT infrastructure and ensuring technology services remain available, secure and reliable across multiple sites. The successful candidate will combine strong user support skills with hands-on experience of Microsoft technologies, networking, backups and server administration. Key Responsibilities: * Provide 1st and 2nd line support to over 600 users across multiple sites. * Troubleshoot and resolve hardware, software, networking and telephony issues. * Support and administer Microsoft 365 and Google Workspace environments. * Manage user accounts, permissions and access controls within Active Directory and business applications. * Support Windows Server environments and assist with ongoing system maintenance. * Assist with SQL Server administration, user management, monitoring and backup activities. * Support backup and recovery solutions, including performing backup checks, restores and disaster recovery testing. * Assist with network infrastructure support, including switches, connectivity and network troubleshooting. * Work closely with third-party support providers and software vendors. * Test and deploy new hardware, software and system upgrades. * Support IT security initiatives, endpoint protection and compliance activities. * Maintain accurate technical documentation, asset records and support procedures. * Participate in business continuity and disaster recovery activities. * Travel between Leicester and Rugby sites as required. * Participate in occasional out-of-hours support on a rota basis. Your Skills & Experience: * Previous experience in an IT Support, Infrastructure Support, Technical Support or 1st and 2nd Line Support role. * Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory. * Experience supporting Windows Server environments. * Good understanding of networking fundamentals, including switch configuration and troubleshooting. * Experience supporting or administering SQL Server, including user management, backups or maintenance activities. * Experience with backup and recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. * Exposure to Google Workspace administration would be highly beneficial. * Experience working with IT service management or ticketing systems. * Strong troubleshooting and problem-solving skills. * Excellent communication and customer service skills. * Ability to work independently whilst contributing effectively to a wider team. * Full UK Driving Licence and own vehicle. What's on Offer: Join a stable and well-established organisation offering a long-term career opportunity within a supportive and collaborative team environment. You'll gain exposure to a broad range of technologies and infrastructure projects, with ongoing training and development opportunities to help you expand your skills across infrastructure, networking, cloud technologies and business-critical systems. Apply Now If you are an IT Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, IT Infrastructure Support Engineer or Systems Administrator looking for a varied hands-on role with exposure to infrastructure technologies, we'd love to hear from you. Apply today with your CV and a member of our recruitment team will be in touch if shortlisted
IT Infrastructure Support Engineer in Leicester employer: TavasTechs
TavasTechs is an exceptional employer located in Feltham, London, offering a dynamic work culture that prioritises employee growth and development. With comprehensive training programmes and a clear career progression path, team members are empowered to excel in their roles while contributing to high-quality standards in a supportive environment. Join us to be part of a skilled team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Support Engineer in Leicester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TavasTechs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TavasTechs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TavasTechs!
✨Direct Apply to TavasTechs
Let's not forget to apply directly through the TavasTechs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Support Engineer in Leicester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TavasTechs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TavasTechs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TavasTechs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
