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For Companies At a Glance
- Tasks: Build strong relationships with clients and drive customer engagement.
- Company: A respected UK institution embracing digital transformation.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Other info: Join a dynamic team focused on innovation and excellence.
- Why this job: Lead strategic initiatives and make a real impact in customer experience.
- Qualifications: Experience in account management and strong communication skills.
Salary: £50,000 to £60,000 per annum
Job Type: Full-time, Permanent
Mode of Work: Office-based with flexibility to travel
Work Location: Central London
Industry: Testing, Inspection & Certification (TIC)
About the Opportunity
This is a unique opportunity to join a long-established, highly respected organisation undergoing significant digital transformation. The Client Relationship Manager will lead the company’s approach to customer growth, engagement, and partnership. This is not a traditional sales role. It is a strategic position that blends business development, account management, market insight, customer experience design, and digital adoption.
About the Company
Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field.
Your Roles and Responsibilities
- Build strong, structured relationships with key customers.
- Develop account plans, track customer engagement, and increase long-term customer value.
- Lead regular customer reviews to understand needs and improve service delivery.
- Identify and develop growth opportunities with high-value customer segments, aligned to operational capacity.
- Support onboarding of new clients, particularly digital-first and growing luxury brands.
- Drive adoption of the online Portal, future digital services, and more.
- Capture customer feedback, pain points, and market insight to shape service improvements.
- Monitor trends in the industry and regulatory developments.
- Represent the organisation at industry events, exhibitions, and trade bodies.
- Support creation of customer education content and promote the organisation’s values and reputation.
- Act as a confident ambassador for the craft and the company’s values.
Your Skills and Experience
- Proven experience in account management, client relationship management, or business development (B2B environment).
- Strong ability to build trust and manage long-term customer relationships.
- Comfortable working with operational teams and translating customer needs into practical solutions.
- Good understanding of customer experience improvement or service delivery models.
- Strong communication skills, both written and verbal.
- Analytical mindset with experience using CRM systems or customer data.
- Ability to manage multiple stakeholders and priorities effectively.
- Self-motivated, proactive, and comfortable working in a hybrid or cross-functional environment.
Desirable:
- Experience in a regulated, technical, manufacturing, luxury goods, or service-led industry.
- Exposure to digital transformation, CRM/ERP systems, or customer portal environments.
- Experience delivering customer education, training, or content.
To apply for the Client Relationship Manager role, please send your CV, and we’ll be in touch to discuss the role in more detail if shortlisted.
Client Relationship Manager employer: TavasTechs
Contact Detail:
TavasTechs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or clients, let your authentic self shine through. They’re looking for someone who can build strong relationships, so being genuine can really set you apart.
✨Tip Number 3
Prepare for those interviews! Research the company and its values, especially their approach to customer experience and digital transformation. Be ready to discuss how your skills align with their needs and how you can contribute to their growth.
✨Tip Number 4
Don’t forget to follow up! After any meeting or interview, shoot a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your experience in account management and client relationships, and don’t forget to mention any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this strategic position. Share specific examples of how you've built strong customer relationships and driven engagement in previous roles.
Showcase Your Analytical Skills: Since the role requires an analytical mindset, make sure to include any experience you have with CRM systems or customer data analysis. We want to see how you’ve used data to improve customer experiences in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get back to you quickly if you’re shortlisted!
How to prepare for a job interview at TavasTechs
✨Know Your Client
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and drive customer engagement.
✨Showcase Your Strategic Mindset
Prepare examples of how you've developed account plans or identified growth opportunities in previous roles. Highlight your ability to blend business development with customer experience design, as this is crucial for the position.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since strong communication skills are essential, consider doing mock interviews with a friend or using video to refine your delivery.
✨Be Ready to Discuss Digital Transformation
Familiarise yourself with digital tools and platforms relevant to the role. Be prepared to discuss how you’ve supported digital adoption in past positions, as this aligns with the company's current focus on modernisation.