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For Companies At a Glance
- Tasks: Lead customer growth and engagement in a strategic, innovative role.
- Company: A respected UK institution embracing digital transformation.
- Benefits: Competitive salary, flexible work, and opportunities for professional growth.
- Other info: Join a dynamic team focused on modernisation and customer satisfaction.
- Why this job: Make a real impact by shaping customer experiences and driving digital adoption.
- Qualifications: Experience in account management or business development with strong communication skills.
Salary: £50,000 to £60,000 per annum
Job Type: Full-time, Permanent
Mode of Work: Office-based with flexibility to travel
Work Location: Central London
Industry: Testing, Inspection & Certification (TIC)
About the Opportunity
This is a unique opportunity to join a long-established, highly respected organisation undergoing significant digital transformation. The Business Development & Account Manager will lead the company’s approach to customer growth, engagement, and partnership. This is not a traditional sales role. It is a strategic position that blends business development, account management, market insight, customer experience design, and digital adoption.
About the Company
Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field.
Your Roles and Responsibilities
- Build strong, structured relationships with key customers.
- Develop account plans, track customer engagement, and increase long-term customer value.
- Lead regular customer reviews to understand needs and improve service delivery.
- Identify and develop growth opportunities with high-value customer segments, aligned to operational capacity.
- Support onboarding of new clients, particularly digital-first and growing luxury brands.
- Drive adoption of the online Portal, future digital services, and more.
- Capture customer feedback, pain points, and market insight to shape service improvements.
- Monitor trends in the industry and regulatory developments.
- Represent the organisation at industry events, exhibitions, and trade bodies.
- Support creation of customer education content and promote the organisation’s values and reputation.
- Act as a confident ambassador for the craft and the company’s values.
Your Skills and Experience
- Proven experience in account management, client relationship management, or business development (B2B environment).
- Strong ability to build trust and manage long-term customer relationships.
- Comfortable working with operational teams and translating customer needs into practical solutions.
- Good understanding of customer experience improvement or service delivery models.
- Strong communication skills, both written and verbal.
- Analytical mindset with experience using CRM systems or customer data.
- Ability to manage multiple stakeholders and priorities effectively.
- Self-motivated, proactive, and comfortable working in a hybrid or cross-functional environment.
Desirable:
- Experience in a regulated, technical, manufacturing, luxury goods, or service-led industry.
- Exposure to digital transformation, CRM/ERP systems, or customer portal environments.
- Experience delivering customer education, training, or content.
To apply for the Business Development & Account Manager role, please send your CV, and we’ll be in touch to discuss the role in more detail if shortlisted.
Business Development & Account Manager employer: TavasTechs
Contact Detail:
TavasTechs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development & Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might help you land that dream job!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your true self shine through. Companies want to see how you fit into their culture, so be genuine and enthusiastic about the role.
✨Tip Number 3
Do your homework! Research the company’s recent projects, values, and any digital transformation initiatives they’re undertaking. This will not only impress them but also help you tailor your conversations to show how you can contribute.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s another chance to reiterate why you’re the perfect fit for the Business Development & Account Manager role.
We think you need these skills to ace Business Development & Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Development & Account Manager. Highlight your experience in account management and business development, and don’t forget to showcase any relevant skills that align with customer engagement and digital transformation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this strategic position. Share specific examples of how you've built strong customer relationships and driven growth in previous roles.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application is clear, concise, and free of errors. We want to see your ability to convey ideas effectively right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TavasTechs
✨Know the Company Inside Out
Before your interview, dive deep into the company's history, values, and recent digital transformation efforts. Understanding their mission and how they’re modernising will help you align your answers with their goals.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build strong, structured relationships with clients. Think of specific instances where you’ve successfully managed accounts or developed long-term partnerships, as this role heavily relies on trust and engagement.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data to drive customer insights and improve service delivery. Familiarise yourself with CRM systems and be prepared to share how you’ve leveraged customer feedback to shape strategies in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple stakeholders. Think through scenarios where you had to balance customer needs with operational capabilities, and be ready to articulate your thought process.