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- Tasks: Provide 1st and 2nd line IT support to over 600 users across multiple sites.
- Company: Reputable UK organisation with a supportive technology team.
- Benefits: Flexible home working options and a collaborative work environment.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Experience in troubleshooting hardware/software and a valid UK Driving Licence.
- Other info: Great opportunity for career growth in a thriving tech environment.
The predicted salary is between 30000 - 42000 £ per year.
A reputable UK organization is looking for an IT Support Engineer to join its technology team. This role offers the chance to provide 1st and 2nd line support to over 600 users across multiple sites in Leicester and Rugby. The successful candidate will troubleshoot hardware and software issues and assist in system administration tasks.
A UK Driving Licence and car are required. The company offers a supportive environment and the possibility for flexible home working when necessary.
On-Site IT Support Engineer - 1st/2nd Line (600+ Users) in England employer: TavasTech
Contact Detail:
TavasTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Engineer - 1st/2nd Line (600+ Users) in England
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. Getting to know people in the company can give us an edge and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to demonstrate our troubleshooting skills and share examples of how we've solved problems in the past.
✨Tip Number 3
Show off our soft skills! Communication is key in IT support, so let’s practice explaining technical issues in simple terms. This will help us connect with the interviewers and show we can handle user queries effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace On-Site IT Support Engineer - 1st/2nd Line (600+ Users) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially 1st and 2nd line roles. We want to see how your skills match what we’re looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled hardware and software issues in the past – we love a good story!
Show Your Enthusiasm: Let us know why you’re excited about this role! A genuine passion for IT support and helping users can really set you apart. We appreciate candidates who are eager to contribute to our supportive environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TavasTech
✨Know Your Tech Inside Out
Make sure you brush up on common hardware and software issues that users might face. Familiarise yourself with troubleshooting techniques for both 1st and 2nd line support, as you'll need to demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since you'll be dealing with over 600 users, it's crucial to communicate effectively. Prepare examples of how you've explained technical issues to non-technical users in the past. This will show that you can bridge the gap between tech jargon and user-friendly language.
✨Highlight Your Team Spirit
This role is part of a technology team, so emphasise your ability to work collaboratively. Share experiences where you've successfully worked with others to resolve issues or improve processes. It’s all about showing that you can contribute to a supportive environment.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your practical knowledge. Think about potential situations you might encounter while providing support and how you would handle them. Practising these scenarios can help you feel more confident during the interview.
