At a Glance
- Tasks: Lead and manage operations for two luxurious airport lounges, ensuring exceptional guest experiences.
- Company: Join TAV Operation Services, a global leader in premium airport services across 41 airports.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a multicultural team and enjoy a vibrant airport atmosphere.
- Why this job: Be the senior on-site leader, making a real impact in a fast-paced, luxury setting.
- Qualifications: 5+ years in hospitality leadership; strong financial and operational management skills.
The predicted salary is between 75000 - 85000 £ per year.
About Us: At TAV Operation Services, we are proud to be a leading global operator in the non-aeronautical airport services sector. With a presence in 41 airports across 19 countries, we manage 88 luxurious lounges worldwide, offering an exceptional range of premium services tailored for discerning travelers.
The Operations Manager is the senior on-site leader responsible for the full operational, financial, and service performance of two Primeclass Lounges at L.F. Wade International Airport. Reporting directly to the Head of Operations (USA), the Operations Manager ensures operational excellence, regulatory compliance, brand integrity, food safety standards, and exceptional guest experience, while driving cost control and revenue performance. This role operates autonomously as the highest-ranking manager on site.
Key Duties/Responsibilities:
- Leadership & Team Management
- Serve as the senior on-site authority for both lounges.
- Lead, supervise, and develop front desk, bartenders, and floor staff.
- Conduct daily shift briefings and ensure alignment with operational goals.
- Manage staff scheduling in accordance with flight schedules and passenger flow to optimize service levels and labor costs.
- Participate in recruitment, onboarding, performance management, and disciplinary processes.
- Foster a high-performance, guest-focused, and accountable team culture.
- Operational Management
- Oversee all day-to-day lounge operations across two locations.
- Ensure Primeclass brand standards are consistently maintained.
- Maintain audit readiness at all times.
- Ensure compliance with airport authority regulations, aviation security requirements, and local health & safety laws.
- Act as primary liaison with airport authorities and third-party service providers.
- Proactively resolve operational challenges in a fast-paced airport environment.
- Food & Buffet Management (No Chef Model)
- Oversee daily buffet preparation executed by floor staff.
- Ensure proper food handling, storage, labeling, and stock rotation.
- Maintain strict compliance with HACCP and sanitation standards.
- Monitor buffet presentation, replenishment, and quality consistency.
- Implement portion control procedures and minimize food wastage.
- Train team members in food safety and buffet execution standards.
- Take full ownership of food quality, compliance, and cost performance.
- Financial & Performance Management
- Monitor and manage lounge P&L performance.
- Control payroll costs in line with budget targets.
- Monitor and manage food & beverage cost percentages.
- Conduct routine cost analysis and implement corrective action plans when necessary.
- Perform regular inventory counts and control stock variances.
- Track and analyze KPIs including guest satisfaction, labor productivity, revenue performance, and cost ratios.
- Ensure accurate reporting of passenger volumes, lounge access programs, and revenues.
- Guest Experience & Service Excellence
- Lead by example in delivering premium hospitality standards.
- Personally handle VIP guests and escalated customer concerns.
- Maintain luxury service standards aligned with international premium lounge expectations.
- Continuously identify opportunities to enhance guest experience and operational efficiency.
- Vendor & Supply Management
- Oversee supplier performance and ensure contractual compliance.
- Coordinate procurement and inventory management processes.
- Ensure timely ordering and delivery of perishable goods.
- Develop contingency plans for supply chain disruptions.
- Reporting & Communication
- Prepare and submit operational and financial reports as requested by Management.
- Communicate staffing, compliance, financial, and operational matters in a timely and transparent manner.
- Proactively recommend operational improvements and efficiency initiatives.
Minimum Qualifications and Experience:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum 5 years of progressive leadership experience in hospitality.
- Experience in airport, lounge, hotel, or multi-outlet operations preferred.
- Proven experience managing budgets and cost control.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
- Excellent written and verbal English communication skills.
Skills and Abilities:
- Strong leadership and decision-making abilities.
- Proven ability to operate autonomously as senior on-site manager.
- Solid financial acumen and cost-control mindset.
- Strong conflict resolution and problem-solving skills.
- High emotional intelligence and guest-centric approach.
- Ability to manage multicultural teams in a dynamic airport environment.
- Strong organizational and time-management skills.
- Must be eligible to work in Bermuda.
Contact Details:
TAV AMERICA OPERATION SERVICES INC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to TAV AMERICA OPERATION SERVICES INC
Don't be shy about reaching out to TAV AMERICA OPERATION SERVICES INC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TAV AMERICA OPERATION SERVICES INC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TAV AMERICA OPERATION SERVICES INC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
