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- Tasks: Support patients in accessing care and promote health and wellbeing across local communities.
- Company: Join a friendly team in North & West Herefordshire Primary Care Network.
- Benefits: Generous NHS pension, 33-38 days annual leave, and extensive employee benefits programme.
- Why this job: Make a real difference in people's lives and support community health initiatives.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a passion for community health.
- Other info: Flexible working hours with opportunities for personal and professional growth.
The predicted salary is between 20400 - 23200 £ per year.
Wellbeing Care Coordinator – N&W Herefordshire PCN
Join our team as a Wellbeing Care Co-ordinator inNorth & West HerefordshirePrimary Care Network.
Are you passionate about helpingpeople and local communities live healthy, positive and fulfilling lives?
Do you want to make a real differenceby supporting independence, mental wellbeing, and social connectivity?
Were lookingfor an enthusiastic Wellbeing CareCo-ordinator to join our friendly team and be the first point of contact for patients needingproactive well-being support across five local practices.
You willwork closely with GP teams, Care Coordinators, social prescribers, healthprofessionals, and community groups to help patients get the right supportfor their needs.
You\’llalso be involved in local health projects that focus on helping people who may find itharder to access services.
Workingalongside our supportive Wellbeing Team, youll help individuals and groupsby offering personalised care guiding them to make informed choices thatsupport their health and wellbeing goals.
*This is position working is for 32 hours per week working 4 or 5 days days*
* Interviews are expected to take place on Monday 13th October 2025*
Main duties of the job
Key responsibilities will include:
In this varied role, youll support patients toaccess the care and services they need while promoting health and wellbeingacross the PCN.
You will coordinate new referrals to the WellbeingTeam, offer advice and signposting, and work one-to-one with patients to helpthem take an active role in their care. The role also includes supportinggroup programmes for long-term conditions, engaging in community outreach,and promoting the Wellbeing Team across GP practices and communities. You willwork closely with GPs, social prescribers, health coaches, dietitians, andsafeguarding leads.
We are looking for a reliable, people-focused personwith strong communication skills, able to manage a varied workload, recordpatient interactions accurately, and collaborate effectively. Anunderstanding of health inequalities/ interest in community healthinitiatives is essential, with a willingness to learn and develop throughtraining and supervision.
If you would like to have an informal chat about the role with a member of the Wellbeing Team before applying please email: Samantha.Berrow@taurushealthcare.co.uk
About us
This beautiful part of the country borders Worcestershire, Shropshire, and Wales. We serve both rural and market town communities, responding to the wide-ranging health needs of our population. Our Primary Care Network (PCN) is highly organised and forward-looking, with strong, collaborative relationships between practices and community providers.
Our network includes:
- Kington Medical Practice
- Ryeland Surgery, Leominster
- Mortimer Medical Practice
- Tenbury Wells Surgery
- Weobley and Staunton-on-Wye Surgeries
Herefordshire General Practice and Primary Care Networks are supported by the GP Federation, Taurus Healthcare, enabling us to deliver the best of local services while benefiting from the advantages of working at scale.
aurus Healthcare offer many employee benefits, such as:
Access to a generous NHS pension scheme with 20.68% employer contribution.
33 to 38 days annual leave entitlement, including bank holidays, depending on service -pro rata for part-time staff-.
Access to an extensive Employee Benefits Programme – Vivup offering:
o 24/7 access to counselling services
o Salary sacrifice scheme for cars and bikes
o Access to a wide range of discounts from national retailers
Access to the Blue Light extensive discount scheme.
Job responsibilities
The Wellbeing Team work with individuals in need of proactive support to encourage independence, a health lifestyle, mental wellbeing and social connectivity. They work with General Practices and their communities where there are identified health inequalities to engage and support people in accessing health and community services
The Wellbeing Care Coordinator (WBCC) has a key care coordination role within the N&W PCN Wellbeing Team in supporting people to live independent, healthy and positive lives. The role will:
- Act as a first point of contact for all new referrals to the Wellbeing Team and the single point of access for staff and patients supporting referral issues, early signposting advice and queries.
- Involve working one to one with patients who need extra support and time, helping them to be actively involved in their care and directing them to the most appropriate services based on what is important to them.
- Support the wider Wellbeing and Primary care team in delivering specific health inequality initiatives across the PCN. This could include promoting uptake to screening services, coordinating self-management group based programmes to manage long term conditions such as BP, diabetes and community outreach initiatives working alongside public health teams
- Actively engage with practices to promote the activities and support available from the Wellbeing Team across all practices
- Work closely with and understand the different roles within the wider Wellbeing team (Social prescribers, Health and Wellbeing coaches, dieticians, Care Home and Safeguarding coordinators.) and General Practice based staff.
There will be a need to work agilely- within the local community and in practices as well as remotely depending on the requirements of the service.
*Please see full Job Description and Person Specification attached to this advert*
Person Specification
Qualifications
- GCSE English or equivalent level.
- GCSE Mathematics or equivalent level.
- ECDL or equivalent level of keyboard/IT skills.
Skills
- Excellent interpersonal communication skills both written and verbal
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Able to provide culturally sensitive, person-centred care that respects diverse backgrounds, lifestyles, and beliefs.
- Ability to manage and prioritise own work to meet deadlines.
- Ability to work effectively as part of a team.
- Good level of accuracy and attention to detail.
- Able to communicate health information in a clear, simple, and easy-to-understand way to support informed decisions.
- Ability to provide motivational coaching to support peoples behaviour change
- Marketing and communication skills, including creating posters, leaflets, and digital content to promote services.
Other
- Understanding of confidentiality and Data Protection.
- Required to travel to work from practices and other community locations in order to carry out work across the N&W PCN
Experience
- Working knowledge of Microsoft office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft teams.
- Experience of using IT systems such as EMIS or similar
- Experience of working in a health or social care setting (or related sector e.g. VCS, housing, employment )
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
- Knowledge of the core concepts and principles of personalised care
- Knowledge of, or experience in, community development approaches, working in community outreach settings
- Understand how social, economic, and environmental factors affect health and wellbeing for individuals, families, and communities.
- Experience of minute-taking within an MDT environment or multiagency setting
- Completed a two day PCI accredited care co-ordination training course or be willing to complete one prior to taking referrals
- Experience of providing one to one and/or group support
Qualities and Attributes
- Reliable, conscientious and flexible approach to work.
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- To be able to work independently on own initiative
- Ability to maintain confidentiality
- A passion for actively engaging with people and building rapport
- Clear motivation for the role and commitment to person-centred care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,506.79 to £27,848.63 a yearFull Time Equivalent.
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Wellbeing Care Coordinator - N&W Herefordshire PCN employer: Taurus Healthcare Limited
Contact Detail:
Taurus Healthcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellbeing Care Coordinator - N&W Herefordshire PCN
✨Tip Number 1
Get to know the Wellbeing Team! Before your interview, reach out for an informal chat. It shows you're genuinely interested and gives you a chance to ask questions that can help you stand out.
✨Tip Number 2
Show off your people skills! In your interview, share specific examples of how you've helped others in the past. This role is all about supporting patients, so let your passion shine through.
✨Tip Number 3
Research local health initiatives! Knowing what's happening in the community will not only impress the interviewers but also help you understand how you can contribute to their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're tech-savvy and ready to engage with our digital tools.
We think you need these skills to ace Wellbeing Care Coordinator - N&W Herefordshire PCN
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people shine through. We want to see how much you care about supporting communities and promoting wellbeing!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our mission to improve health and wellbeing.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and how they relate to the role of Wellbeing Care Coordinator.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this fantastic opportunity.
How to prepare for a job interview at Taurus Healthcare Limited
✨Know Your Role
Before the interview, make sure you thoroughly understand the Wellbeing Care Coordinator role. Familiarise yourself with the key responsibilities and how they align with your skills and experiences. This will help you articulate why you're a great fit for the position.
✨Show Your Passion
This role is all about helping people and communities. Be ready to share specific examples of how you've made a difference in someone's life or contributed to community health initiatives. Your enthusiasm for promoting wellbeing will resonate with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you had to support someone in need or coordinate care effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, ongoing health projects, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.