Senior Service Manager

This is an exciting opportunityto join our operational management team working across our clinical andprevention services.

You will be supporting prioritieswithin Herefordshire Health & Wellbeing Strategy and HealthInequality Strategy to bring together a range ofclinical & prevention services to provide approaches tailored to meet theneeds of different populations and providing an integrated approach toprevention. The role will work closely across neighbourhoodteams ensuring that we are engaging with communities to understand how todirect clinical & prevention services to tackle health inequalities tobest address that barriers faced by our underserved communities and maximiseimpact and outcomes for patients.

Preventionis a priority within the NHS 10 Year Plan.Talk Wellbeing is aligned with these priorities, bringing togetherseveral prevention services including NHS Health Checks, outreachcardiovascular disease checks, workplace health checks, WorkWell andinfectious disease service. As SeniorOperations Manager, you will be responsible for the operational managementand development of these services and leading the way with prevention servicesfor Herefordshire.

This role would suitsomeone with previous experience of operational management, understanding ofhealth inequalities and working with communities.

*Interviews are expected to take place on Tuesday 30th September 2025*

Main duties of the job

The successful applicant will support theoperational delivery and development of a range of clinical and preventionservices, with a particular focus on our prevention services. The post holder will be required to:

Use population health management to targetresources to ensure greatest impact for patients and inform priorities,decision making and transformation

Understand health inequalities and working withcommunities to understand barriers, targeting services to address these

Line management of workforce, including servicecoordinators, operations administrators, health coaches, social prescribersand provide operational management of clinical staff

Budget management responsibilities

Collaborative and integrated working across PCNsand VCSE organisations

About us

TaurusHealthcare was established in 2012, as the provider arm of the GP Federationserving 204,000 patients in Herefordshire. Founded and owned by the partnersof the entire Herefordshire Primary Care community, Taurus is focused onproviding excellent out of hospital services for patients. Our ethos is toprovide high quality and cost-effective health outcomes that are delivered asclose as possible to the patients home, whilst ensuring that patients who dorequire in hospital services are seen as quickly and effectively as possible.

AtTaurus Healthcare we strive to create a diverse, inclusive workplace, andwelcome applications from candidates from all backgrounds including thosefrom Military Veterans and family members of serving personnel.

TaurusHealthcare offer many employee benefits, such as:

Access to a generous NHS pension scheme with20.68% employer contribution.

33 to 38 days annual leave entitlement, includingbank holidays, depending on service -pro rata for part-time staff.

Access to an extensive Employee BenefitsProgramme -Vivup- offering:

o24/7 access to counselling services

oSalary sacrifice scheme for cars and bikes

oAccess to a wide range of discounts from nationalretailers

Access to the Blue Light extensive discountscheme.

Job responsibilities

A Senior Operations Manager will have responsibility for the development of clinical & prevention services, working closely with the Associate Medical Director, Associate Director for clinical services, Associate PCN Director for Prevention, Partnerships & Transformation, and other senior management to evolve existing services and model new services.

You will be supporting priorities within Herefordshire Health & Wellbeing Strategy and Health Inequality Strategy to bring together a range of prevention services to provide approaches tailored to meet the needs of different populations and providing an integrated approach to prevention. The role will work closely across neighbourhood teams ensuring that we are engaging with communities to understand how to direct clinical & prevention services to tackle health inequalities to best address that barriers faced by our underserved communities and maximise impact and outcomes for patients.

Main Responsibilities:

• Using population health management to target resources to ensure greatest impact for patients and inform priorities, decision making and transformation
• To represent the services in cross-organisational meetings when agreed e.g. partner meetings with HGP, the ICB and other H&W wide meetings.
• Ensure the service compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
• Ensuring that there are robust procedures and staff allocated for safe service delivery.
• To be responsible for the production of performance and quality reports, including reporting data sets to national and local systems
• Managing the budget for clinical & prevention services in detail, ensuring that financial targets are met and to escalate concerns to the Associate Director of Clinical Services and Associate PCN Director for Prevention, Partnerships & Transformation.
• Represent the organisation and Herefordshire PCNs at key system meetings with and on behalf of the Associate Director of Clinical Services and Associate PCN Director for Prevention, Partnerships & transformation to enable the post holder to contribute to the strategic direction of services and lead implementation and operationalisation of service development.
• Line management of workforce non-clinical staff in your team, including Service Coordinators, Clinical Systems Dispatchers, Drivers / Patient Support, Operations Administrators, Reception Staff, Health Coaches, Social Prescibers and operational management of the clinical staff.
• Development of KPIs and monitoring key KPIs within month to ensure objectives are on track and to be the first point of contact for operations managers to adjust as needed, escalating to the Associate Director of Clinical Services where appropriate and ensure governance is in place.
• Attending contractual meetings as required to represent clinical services

The post holder will work with the operational managers to ensure

Delivery of safe services across clinical and prevention services, assisting to influence and facilitate change when needed.

*A full Job Description & Person Specification is attached to this advert*

*We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible*

Person Specification

Skills

• Effective skills in communicating complex and sensitive information and in difficult situations, requiring empathy, reassurance, persuasion and influence.
• Practical skills and knowledge of cold chain procedures and medicines management.
• Skills for nurturing key relationships and maintaining networks.
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues.
• Problem solving skills and ability to respond to sudden unexpected demands.
• Ability to make decisions on difficult issues where there may be a number of courses of action.
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
• Able to work under limited supervision using own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.

Qualifications

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
• Further training or experience in a managerial position.

Experience

• Experience of working in Primary Care.
• Experience of working as part of a multi-disciplinary team.
• Working knowledge and literate with computer skills to use of Word and Excel, internet access and email correspondence and electronic record keeping.
• Evidence of continuous personal and professional development and willingness to commit to ongoing CPD.
• Previous experience in similar role in public sector.
• Previous experience in the organisation of immunisation and vaccination clinics.
• Knowledge of immunisation schedules in accordance with national recommendations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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