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- Tasks: Support the smooth running of a healthcare practice and resolve operational issues.
- Company: Join a warm, forward-thinking NHS General Practice dedicated to compassionate care.
- Benefits: Flexible hours, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic setting.
- Qualifications: Experience in admin or operations preferred; strong communication and organisational skills required.
- Other info: Opportunity for career advancement in a collaborative healthcare environment.
The predicted salary is between 36000 - 60000 £ per year.
The Operations Support Manager plays a key role in ensuring the smooth running of the Practice. Working with the Operations Manager and non-clinical teams, the role supports effective health & safety, information governance, administrative processes and support functions. It contributes to a positive, patient-focused culture by resolving operational issues efficiently and supporting compliance and audit activity. You will act as a point of support for staff and patients, promoting a professional environment. The role requires confidentiality, attention to detail and strong cross-team collaboration.
You will be: organised, patient-focused, a strong communicator, calm under pressure, analytical, IT literate, adaptable and aligned with our values. Healthcare experience isn't essential; we welcome applicants from all sectors.
Hours: 30 hours over 4 days - Monday, Tuesday, Wednesday and Friday or 5 days - Monday to Friday.
Location: Ryeland Surgery, Leominster HR6 8HD
Closing Date for this vacancy is Sunday 8th February 2026. First round interviews will be held on Thursday 19th February 2026. This advert may close early if there is a high number of applications.
Main duties of the job:
- To offer IG guidance to the wider team and contribute to the annual Data Protection Toolkit submission. Support in the writing of all IT related policies and protocols and user guides.
- Ensure staff adhere to practice policies regarding IT security and ensure conformance to information governance. Liaise with the Data Protection Officer as required.
- Ensure compliance with essential health & safety checks, risk assessments and reporting. Undertake risk assessments and mandatory training as required.
- Maintain compliance-related records on Practice Index including health and safety checks and policy acknowledgements. Monitor deadlines/follow-up actions relating to compliance tasks and audits. Help prepare documentation and reports for audits.
- Administration support to other non-clinical teams in times of absence or high workload including patient registrations, data entry, reception and call taking.
- Line management of Admin Team and Practice Support Assistant.
About us:
Taurus Healthcare Ltd is advertising this position on behalf of Ryeland Surgery. This means that Ryeland Surgery is the employing organisation and will make the final decision on appointing candidates. Taurus Healthcare Ltd, on behalf of Ryeland Surgery will collate all relevant information for the purpose of the recruitment and pre-employment check process. This information will then be securely transferred to Ryeland Surgery.
We are a warm, forward-thinking NHS General Practice dedicated to providing high-quality, compassionate care to our local community. Our committed team of clinicians and administrative staff work collaboratively to put patients at the heart of everything we do, and we continually seek to improve and innovate the way we deliver care.
Job responsibilities:
- To offer IG guidance to the wider team and contribute to the annual Data Protection Toolkit submission.
- To ensure compliance with essential health & safety checks, risk assessments and reporting.
- Line management of Admin Team and Practice Support Assistant.
- Oversee the maintenance of all equipment and associated compliance.
- Hold weekly meetings with all non-clinical teams and act as a point of escalation for operational queries.
- Any additional administration assistance required by the Operations Manager.
- To be a trained Fire Warden.
- To be a trained Mental Health First Aider.
- Maintain a clean, tidy, effective working area at all times.
- Undertake all mandatory training and induction programmes.
- Attend a formal appraisal on an annual basis and participate in interim reviews to ensure objectives are achieved and relevant training is undertaken.
Secondary responsibilities:
- Assist Operations Manager and wider Management Team with specific projects as required.
- Support practice wide public health campaigns such as vaccination clinics.
- To open or close the practice as per rota requirements.
Person Specification:
Experience:
- Experience of working in administrative coordination or operational support role.
- Experience of working in team leadership role.
Qualifications:
- Educated to A level or equivalent.
- GCSE Mathematics & English - C or above.
Skills:
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Managing competing priorities and deadlines.
- Effective time management (Planning & Organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
- Ability to maintain confidentiality.
Personal Qualities:
- Polite and confident.
- Reliable, flexible and able to adapt to change.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Professional, calm and resilient under pressure.
Other Requirements:
- Flexibility to work outside of core office hours.
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Operations Support Manager - General Practice in Leominster employer: Taurus Healthcare Limited
Contact Detail:
Taurus Healthcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager - General Practice in Leominster
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Ryeland Surgery or similar practices. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by researching common operational challenges in healthcare. Show us you understand the role by discussing how you’d tackle these issues. It’s all about demonstrating your problem-solving skills!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience and how it aligns with the Operations Support Manager role. Confidence is key, so get comfortable talking about your strengths.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the position and appreciate the opportunity to chat with the team.
We think you need these skills to ace Operations Support Manager - General Practice in Leominster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight relevant experience and skills that align with the job description, like your organisational skills and ability to work under pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how you meet the essential requirements of the role. Be specific about your experiences and how they relate to the responsibilities listed in the job description.
Showcase Your Communication Skills: As a strong communicator, make sure your application reflects this. Use clear and concise language, and ensure there are no typos or grammatical errors. This shows attention to detail, which is crucial for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to the right people quickly!
How to prepare for a job interview at Taurus Healthcare Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Support Manager role. Familiarise yourself with the key responsibilities, such as compliance checks and IT governance. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
As a strong communicator, it's essential to highlight your ability to convey information clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will show that you can maintain professionalism and clarity, which is crucial for this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think of specific instances where you've resolved operational issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked effectively within teams. Share experiences where you've supported colleagues or contributed to a positive team culture. This will show that you're aligned with the practice's values and can foster a patient-focused environment.
