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- Tasks: Provide friendly reception and administrative support to patients and the healthcare team.
- Company: Join Belmont Medical Centre, a dedicated healthcare provider in a supportive environment.
- Benefits: Flexible hours, training opportunities, and a fun team atmosphere.
- Why this job: Be the first point of contact for patients and make a real difference in their healthcare experience.
- Qualifications: Customer service experience and good IT skills are essential; healthcare knowledge is a plus.
- Other info: Great career development opportunities in a friendly, enthusiastic team.
The predicted salary is between 24000 - 36000 £ per year.
Belmont Medical Centre is recruiting for a patient services advisor to join our friendly and busy practice team. Hours will range between 7.45 am & 6.45 pm, Mon-Fri. Flexibility will be required to cover additional hours as necessary.
You should have previous customer service experience and excellent IT skills. Knowledge of Primary Care (or health organisations) and its IT systems (EMISweb/Docman) would be an advantage but full training is available. You will need good time management and organisation skills and be able to prioritise your workload, along with an understanding of, and commitment to, patient confidentiality. You should have the ability to use your own initiative but also be team orientated, with a flexible approach to your workload. Good written and oral communication skills are essential, along with a good sense of humour. You will be part of a friendly, enthusiastic team, which offers learning and development support at all times.
Main duties of the job include providing reception and administrative support to patients and the primary care team. You will be the first point of contact, so it will be important to show high standards, to be courteous, friendly and helpful at all times. You will be responsible for full patient services duties, managing patient requests face to face, by telephone and electronically, signposting patients to other health services where appropriate. This will include managing the appointment booking system, accepting prescription requests and dealing with any other correspondence and enquiries in and out of the practice.
Belmont Medical Centre is situated just off the main A465 Abergavenny Road, in Eastholme Ave, Belmont. Our doctors, nurses and all other staff are dedicated to offering a professional healthcare service to approximately 8,900 patients. The team includes doctors, advanced nurse practitioners, nurses, healthcare assistants, physiotherapists and midwives, all supported by the reception and admin teams.
Job responsibilities include:
- To show high standards as a Patient Services Advisor.
- To be courteous, friendly, helpful and professional to the patients.
- To present an efficient service to the patients both face to face and on the telephone.
- To maintain a smooth running reception area by undertaking your tasks promptly and efficiently.
- To respect patient confidentiality and act appropriately at all times.
Patient Services Advisor in Hereford employer: Taurus Healthcare Limited
Contact Detail:
Taurus Healthcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor in Hereford
✨Tip Number 1
Get to know the practice! Research Belmont Medical Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Advisor, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your ability to handle patient requests with care and professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy, which is a big plus for this role. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Patient Services Advisor in Hereford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about being the friendly face of Belmont Medical Centre, make sure to highlight your previous customer service experience. We want to see how you've made a positive impact in past roles!
Tailor Your Application: Take a moment to read through the job description and match your skills with what they're looking for. If you have any experience with IT systems like EMISweb or Docman, don’t forget to mention it – even if it’s just a little bit!
Keep It Professional Yet Friendly: Your written application should reflect the warm and welcoming vibe of the practice. Use a friendly tone while maintaining professionalism – we love a good sense of humour, so let that shine through too!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Taurus Healthcare Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Services Advisor. Familiarise yourself with the key duties mentioned in the job description, such as managing patient requests and maintaining confidentiality. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since previous customer service experience is essential, prepare examples from your past roles where you provided excellent service. Think about situations where you handled difficult customers or resolved issues effectively. This will showcase your ability to be courteous, friendly, and professional, which is crucial for this position.
✨Brush Up on IT Systems
While full training is available, having a basic understanding of IT systems like EMISweb and Docman can give you an edge. If you have experience with similar systems, be ready to discuss it. If not, consider doing a bit of research or even watching tutorial videos to familiarise yourself with these tools.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some thoughtful questions to ask your interviewers. You might want to inquire about the team dynamics, opportunities for development, or how they handle patient feedback. This shows your genuine interest in the practice and helps you assess if it's the right fit for you.
