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- Tasks: Ensure smooth operations and provide HR support in a collaborative healthcare environment.
- Company: Join a compassionate NHS general practice dedicated to community care.
- Benefits: Permanent full-time role with a supportive team and opportunities for growth.
- Why this job: Make a real difference in patient care while developing your management skills.
- Qualifications: Experience in admin or operational support; A-levels or equivalent required.
- Other info: Flexible hours and a dynamic work environment await you!
The predicted salary is between 36000 - 60000 ÂŁ per year.
Employer: Taurus Healthcare Limited (employer on behalf of Ryeland Surgery)
Location: Ryeland Surgery, Westfield Walk, Leominster, Herefordshire, HR6 8HD
Contract: Permanent | Pattern: Full-time | Hours: Monday-Thursday: 10:30-18:30, Friday: 07:45-15:45
Closing Date: Sunday 23rd November 2025 | Interview Date: Wednesday 3rd December 2025
About Us
We are a warm, forward‑thinking NHS general practice dedicated to providing high‑quality, compassionate care to our local community. Our team works collaboratively to put patients at the heart of everything we do and continually seeks to improve and innovate our service delivery.
Job Summary
The Operations Support Manager guarantees smooth and efficient practice operation while providing HR administrative support to the practice team. Working closely with the Operations Manager and leadership team, you’ll support day‑to‑day delivery, HR processes, workflow coordination and service improvements. The role requires confidentiality, attention to detail and cross‑team collaboration.
Main Responsibilities
- HR administration support (recruitment, pre‑employment checks, onboarding/off‑boarding, probation reviews, training and appraisal preparation, payroll preparation).
- Support other non‑clinical teams during absences or high workload (patient registrations, data entry, reception, call taking).
- Maintain electronic HR files and policy repository.
- Manage Management Team diary, covering internal and external meetings.
- Lead weekly “hassle huddle” meetings with non‑clinical teams, acting as escalation point.
- Provide planning support for the Patient Participation Group.
- Assist Operations Manager with additional administrative tasks.
- Maintain a clean, tidy, effective working area.
- Complete mandatory training, induction and annual appraisal.
- Act as a trained Fire Warden and Mental Health First Aider.
Key Skills and Personal Qualities
- Excellent communication, both written and verbal.
- Strong IT proficiency – Office, Outlook, HR systems.
- Effective time management, prioritisation and multi‑tasking.
- Team player with ability to work autonomously.
- Integrity, confidentiality, resilience under pressure.
- Adaptability, positive attitude and commitment to service quality.
Experience and Qualifications
Essential: Administrative coordination or operational support experience; A-levels or equivalent; GCSE Maths & English C or above.
Desirable: Leadership/management training L3+; CIPD HR qualification L3+; experience in team leadership.
Other Requirements
- Flexibility to work outside core office hours.
- Disclosure & Barring Service check.
- Compliance with Rehabilitation of Offenders Act (ESR 1975).
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Management and Manufacturing Industries
Strategic Management Services
Operations Support Manager - General Practice employer: Taurus Healthcare Limited / Herefordshire General Practice
Contact Detail:
Taurus Healthcare Limited / Herefordshire General Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager - General Practice
✨Tip Number 1
Network like a pro! Reach out to people in the NHS or healthcare sector, especially those who work at Taurus Healthcare. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations support and HR processes. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show off your adaptability! During the interview, share examples of how you've handled pressure or changes in previous roles. This will highlight your resilience and commitment to service quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Support Manager - General Practice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight your relevant experience in HR administration and operational support, and don’t forget to showcase your communication skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at Taurus Healthcare. Mention how your values align with our commitment to compassionate care and service improvement.
Showcase Your Skills: In your application, be sure to highlight your IT proficiency and time management skills. We love team players who can also work autonomously, so give examples of how you've successfully balanced multiple tasks in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining our team!
How to prepare for a job interview at Taurus Healthcare Limited / Herefordshire General Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Taurus Healthcare Limited and Ryeland Surgery. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your HR Skills
Since the role involves HR administrative support, be prepared to discuss your experience with recruitment, onboarding, and payroll preparation. Think of specific examples where you've successfully managed these processes and how they contributed to a smooth operation in your previous roles.
✨Demonstrate Team Collaboration
This position requires strong collaboration with various teams. Be ready to share instances where you've worked closely with others to achieve a common goal. Highlight your ability to lead meetings, like the 'hassle huddle', and how you can facilitate effective communication among non-clinical teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about situations where you've had to manage multiple tasks under pressure or maintain confidentiality. Practising your responses will help you feel more confident during the interview.
