The Administrative Care Coordinator post sits within Taunton Deane West Primary Care Network, which links two GP practices. It combines general practice administration, such as recall bookings and Subject Access Requests, with coordinating care and personalised care planning. Patients with complex needs, long-term conditions, frailty, cancer or in care homes are the focus, working alongside social prescribing link workers and wellbeing coaches. Fit turns on English and Maths GCSEs and experience with EMIS Web or another GP clinical system.
What the job involves
- Book appointments through recall and screening systems
- Process clinical documents, tasks, referrals and admin workflows in line with practice procedures
- Manage incoming and outgoing correspondence, drafting responses where appropriate
- Maintain accurate, up-to-date patient records and ensure actions are completed promptly
- Summarise patient records and update clinical systems
- Support Subject Access Requests and other information governance activities
- Coordinate patient care and ensure multidisciplinary team actions are completed and documented
- Help patients reach appropriate services through navigation, signposting and seamless pathways
- Identify patients needing extra support or reviews, particularly those with long-term conditions, frailty, cancer or in care homes
- Support patients to self-manage their health and wellbeing through programmes, peer groups and community activities
- Act as key contact for patients, carers and healthcare professionals, providing information and guidance
- Work collaboratively with GPs, practice teams, multidisciplinary colleagues and external partners
What’s required
Qualifications
- 4 GCSEs at level 4 and above, including English and Maths
Experience
- Working with data, databases, spreadsheets or information systems
- Using EMIS Web or another GP clinical system
Skills & knowledge
- Excellent attention to detail
- Working independently and managing competing priorities
- Excellent written and verbal communication
- Communicating with clinical and non-clinical colleagues, and sensitively with patients
- Understanding of confidentiality and information governance
- Understanding of professional boundaries and escalating clinical concerns
Other
- Working effectively as part of a multidisciplinary team
Nice to have
- NVQ level 2 in health and social care
- Experience working within NHS primary care
- Experience with QOF monitoring and reporting
- Knowledge of primary care clinical coding
- Experience in care coordination or patient navigation
- Experience supporting patients with long-term conditions or complex needs
- Knowledge of personalised care and support planning
- Experience working with multidisciplinary teams
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PCN Administration Care Co-ordinator in Wiveliscombe employer: Taunton Deane West Primary Care Network
Taunton Deane West Primary Care Network is an excellent employer, offering a supportive and collaborative work culture that prioritises patient-centred care. With opportunities for professional development and growth, you will be part of a dedicated multidisciplinary team at Lister House Surgery, where your contributions directly impact the health and wellbeing of the community. Enjoy the unique advantage of working in a vibrant location that values innovation in primary care delivery.
Contact Details:
Taunton Deane West Primary Care Network Recruitment Team
