Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and design solutions using the Tatum platform while collaborating with teams.
- Company: Dynamic tech company focused on innovative blockchain solutions.
- Benefits: 25 vacation days, flexible working, ESOP, and a budget for learning.
- Why this job: Join a startup-minded team where your ideas truly matter and make an impact.
- Qualifications: Customer-focused with programming experience and familiarity with REST APIs.
- Other info: Opportunity to work with cutting-edge blockchain technologies in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Customer Solutions Engineer who will work closely with customers, engineering, and sales teams. This role combines solution design, hands-on technical support, and active participation in product development. You will help customers successfully adopt and operate our solutions while continuously feeding customer insights back into engineering.
Responsibilities
- Part of the engineering team as a power user of the Tatum platform
- Communicate with customers, helping them to find and deploy solutions using the Tatum platform
- Help customers to solve their issues using modern support practices
- Participate on sales prospect calls as a technical partner
- Build prototype applications on the Tatum platform
Requirements
- A customer-focused engineer and team player who enjoys communicating and helping customers successfully use our platform.
- Familiarity with REST APIs and tools such as Postman and OpenAPI (OAS)
- Ability to search in logs and dashboards to identify and diagnose issues
- Experience working with Git
- Programming experience (any backend or scripting language is acceptable)
- 3+ years of working experience in IT or a related technical role
- Blockchain knowledge is a huge plus but don’t worry we teach you everything
What You’ll Work With
- Slack, Freshdesk, and ClickUp to communicate with customers and internal teams
- REST APIs, Postman and OpenAPI to design, and validate solutions
- Various programming languages to build prototypes, PoCs and code snippets
- Grafana logs and dashboards to diagnose real-world issues
Benefits
- A dynamic team where problem-solving, communication, and learning are valued over rigid tool experience.
- A chance to work on cutting-edge blockchain technologies with a supportive, growth-oriented culture.
- A startup-minded environment where your ideas and contributions matter.
- Standard benefits as 25 vacation days, flexible working, ESOP, budget for learning and others.
Ready to dive into an exciting role? Apply now and let’s build something great together!
Customer Solution Engineer in London employer: Tatum
Contact Detail:
Tatum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solution Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Solutions Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios related to the Tatum platform. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. We want to see how you think on your feet and how you can help customers succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Solution Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Engineer role. Highlight your experience with REST APIs, programming languages, and any customer-facing roles you've had. We want to see how you can bring your unique skills to our team!
Show Your Problem-Solving Skills: In your application, share examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and come up with creative solutions, especially when it comes to helping customers!
Be Yourself: Let your personality shine through in your written application. We’re a dynamic team that values communication and collaboration, so don’t be afraid to show us who you are and why you’re passionate about this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Tatum
✨Know the Tatum Platform Inside Out
Before your interview, make sure you’re familiar with the Tatum platform. Understand its features and how it helps customers solve their problems. This will not only show your enthusiasm but also allow you to engage in meaningful conversations about how you can contribute.
✨Brush Up on Your Technical Skills
Since this role involves hands-on technical support, be prepared to discuss your experience with REST APIs, Postman, and OpenAPI. Practise explaining how you've used these tools in past roles, as well as any programming languages you're comfortable with. This will demonstrate your technical prowess.
✨Showcase Your Customer-Focused Mindset
As a Customer Solutions Engineer, your ability to communicate effectively with customers is key. Think of examples from your previous roles where you successfully helped customers adopt solutions or resolved their issues. This will highlight your customer-centric approach.
✨Prepare for Problem-Solving Scenarios
Expect to face some real-world problem-solving scenarios during your interview. Brush up on how to diagnose issues using logs and dashboards, and be ready to walk through your thought process. This will showcase your analytical skills and ability to think on your feet.
