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For Companies At a Glance
- Tasks: Support customers and design solutions using the Tatum platform while collaborating with teams.
- Company: Dynamic tech company focused on blockchain solutions and customer success.
- Benefits: 25 vacation days, flexible working, ESOP, and a budget for learning.
- Why this job: Join a startup-minded team and work with cutting-edge blockchain technologies.
- Qualifications: Customer-focused engineer with programming experience and familiarity with REST APIs.
- Other info: Great opportunity for growth in a supportive environment where your ideas matter.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Customer Solutions Engineer who will work closely with customers, engineering, and sales teams. This role combines solution design, hands‑on technical support, and active participation in product development. You will help customers successfully adopt and operate our solutions while continuously feeding customer insights back into engineering.
Key Responsibilities
- Part of the engineering team as a power user of the Tatum platform
- Communicate with customers, helping them to find and deploy solutions using the Tatum platform
- Helping customers to solve their issues using modern support practices
- Participate on sales prospect calls as a technical partner
- Building prototype applications on the Tatum platform
Requirements
- A customer-focused engineer and team player who enjoys communicating and helping customers successfully use our platform
- Familiarity with REST APIs and tools such as Postman and OpenAPI (OAS)
- Ability to search in logs and dashboards to identify and diagnose issues
- Experience working with Git
- Programming experience (any backend or scripting language is acceptable)
- 3+ years of working experience in IT or a related technical role
- Blockchain knowledge is a huge plus but don’t worry we teach you everything
What You’ll Work With
- Slack, Freshdesk, and ClickUp to communicate with customers and internal teams
- REST APIs, Postman and OpenAPI to design, and validate solutions
- Various programming languages to build prototypes, PoCs and code snippets
- Grafana logs and dashboards to diagnose real-world issues
Benefits
- A dynamic team where problem-solving, communication, and learning are valued over rigid tool experience
- A chance to work on cutting-edge blockchain technologies with a supportive, growth-oriented culture
- A startup-minded environment where your ideas and contributions matter
- Standard benefits as 25 vacation days, flexible working, ESOP, budget for learning and others.
Ready to dive into an exciting role? Apply now and let’s build something great together!
Customer Solution Engineer employer: Tatum
Contact Detail:
Tatum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solution Engineer
✨Tip Number 1
Get to know the Tatum platform inside out! Familiarise yourself with its features and capabilities so you can confidently discuss how it can solve customer problems during interviews. This will show that you're not just a candidate, but a potential team player who’s ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and internal teams, being able to clearly articulate technical concepts is key. Try explaining complex ideas to friends or family to refine your ability to simplify jargon.
✨Tip Number 3
Don’t shy away from showcasing your problem-solving skills! Prepare examples from your past experiences where you’ve tackled technical challenges or helped customers overcome issues. This will demonstrate your hands-on approach and customer-focused mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our dynamic team. Let’s build something great together!
We think you need these skills to ace Customer Solution Engineer
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer support and how you've helped clients in the past. We love engineers who can communicate effectively and make customers feel valued!
Demonstrate Technical Skills: Don’t forget to mention your familiarity with REST APIs, Postman, and any programming languages you know. We want to see how you can use these tools to solve real-world problems for our customers.
Be Yourself: Let your personality shine through! We’re a dynamic team that values communication and problem-solving, so don’t be afraid to show us who you are and what you can bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Let’s build something great together!
How to prepare for a job interview at Tatum
✨Know the Tatum Platform Inside Out
Before your interview, make sure you’re familiar with the Tatum platform. Understand its features and how it integrates with REST APIs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Your Technical Skills
Since this role involves hands-on technical support, be prepared to discuss your experience with programming languages and tools like Postman and OpenAPI. Practise explaining how you've used these in past projects to solve customer issues.
✨Showcase Your Customer-Focused Mindset
This position is all about helping customers succeed. Think of examples from your previous roles where you went above and beyond for a client. Be ready to share these stories to demonstrate your customer-centric approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how they measure success. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
