Reservations Manager

Reservations Manager

Birmingham Full-Time 30000 - 41000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic team to create unforgettable dining experiences and manage high-volume bookings.
  • Company: Join Tattu, a luxury restaurant brand known for its unique customer journey and modern Chinese cuisine.
  • Benefits: Enjoy a salary up to £37,000, health perks, 50% off meals, and exciting team-building events.
  • Why this job: Be part of a fast-growing company with a vibrant culture and opportunities for personal development.
  • Qualifications: Experience in managing busy operations and knowledge of booking systems like SevenRooms and Opentable required.
  • Other info: Recognised as one of the Best Places to Work in 2024 & 2025!

The predicted salary is between 30000 - 41000 £ per year.

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Group HR Manager – Permanently Unique Group | Tattu | Fenix | Louis

Tattu is a modern, luxury, and captivating restaurant brand that connects with guests by taking them on a unique customer journey. Leading the way in brand identity, over the past four years we have built an international following through our dramatic interiors, specialist cuisine, and young, fresh service style.

This is an amazing opportunity to be a part of one of the UK\’s fastest-growing companies with an outstanding reputation and performance history.

Interpreting our ‘Modern Chinese’ concept into this special building allowed us to look at new avenues of design and led to the exploration of the ancient Chinese philosophy of Yin Yang, the blending of contrary forces to create harmony

Permanently Unique awarded – Time Best Places to Work 2024 & 2025!

The Role:

  • You will be a natural leader of people who can inspire a team and bring out individual potential, an ambassador of the brand;you will need to be calm and collected when managing your team.
  • Inspire your team to deliver the owners\’ vision, to bring a unique and immersive dining experience to our guests.
  • Ability to coordinate high volume of bookings without compromising service.
  • Show your experience and capability for managing high volume operations and busy service periods.
  • Demonstrate an in-depth knowledge of booking systems such as SevenRooms and Opentable and understanding customers specific needs to deliver a unique experience.
  • Show your passion for learning and developing new skills, and encouraging others to help them grow.
  • Driving a team to greatness through exciting, innovative andengaging training.
  • Inspire the team to deliver impeccable service with unwavering attention to detail for our guests throughout their time at Tattu.

Why us:

Salary up to £37,000.00 per annum.

Health & Happiness

  • Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more.
  • Cycle to work scheme.
  • Bespoke staff food menu designed by all our head chefs.
  • Mental health first aiders.
  • Access to health care cash plan.
  • Health care cash plan for the management team.

Progression

  • Bespoke development journey\’s for all our team.
  • Development academies to support the progression and development of our team.
  • 50% off food and drink Monday to Thursday up to a table of 4 at any of our Tattu or Fenix restaurants.
  • After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine in any of our Tattu or Fenix restaurants.
  • Wagestream – access a share of your earned wages whenever you need it.
  • Employee of the month award.
  • Monthly team building events.
  • Annual celebration.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management and Manufacturing

  • Industries

    Restaurants

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Reservations Manager employer: Tattu Restaurants

Tattu Restaurants is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits like monthly wellness sessions, bespoke training academies, and generous dining discounts, team members are encouraged to grow both personally and professionally in a supportive environment. Recognised as one of the UK's Best Places to Work for 2024 and 2025, Tattu fosters a unique blend of luxury service and innovative dining experiences, making it an ideal place for passionate individuals to thrive.
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Contact Detail:

Tattu Restaurants Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Reservations Manager

Tip Number 1

Familiarise yourself with the specific booking systems mentioned in the job description, like SevenRooms and Opentable. Having hands-on experience or knowledge about these platforms will set you apart from other candidates.

Tip Number 2

Showcase your leadership skills by preparing examples of how you've inspired and developed teams in previous roles. Be ready to discuss specific instances where your guidance led to improved performance or customer satisfaction.

Tip Number 3

Research Tattu's brand identity and dining experience. Understanding their unique approach to service and cuisine will help you align your vision with theirs during any discussions or interviews.

Tip Number 4

Prepare to discuss how you handle high-pressure situations, especially during busy service periods. Sharing strategies you've used to maintain service quality under pressure will demonstrate your capability for managing high volume operations.

We think you need these skills to ace Reservations Manager

Leadership Skills
Team Management
Customer Service Excellence
Booking System Proficiency (e.g., SevenRooms, Opentable)
High Volume Operations Management
Attention to Detail
Problem-Solving Skills
Training and Development
Communication Skills
Adaptability
Time Management
Conflict Resolution
Passion for Hospitality
Innovative Thinking

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reservations Manager position. Tailor your application to highlight your relevant experience in managing bookings and leading teams.

Showcase Your Leadership Skills: In your CV and cover letter, emphasise your leadership abilities and experience in inspiring teams. Provide specific examples of how you've successfully managed high-volume operations and delivered exceptional service.

Highlight Relevant Experience: Make sure to detail your familiarity with booking systems like SevenRooms and Opentable. Mention any previous roles where you coordinated bookings or improved customer experiences, as this will demonstrate your capability for the role.

Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the hospitality industry and your understanding of Tattu's brand identity. Use this opportunity to express why you want to be part of their team and how you can contribute to their unique dining experience.

How to prepare for a job interview at Tattu Restaurants

Show Your Leadership Skills

As a Reservations Manager, you'll need to inspire and lead your team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your ability to motivate and develop individuals.

Demonstrate Your Knowledge of Booking Systems

Familiarise yourself with booking systems like SevenRooms and Opentable. During the interview, be ready to discuss your experience with these tools and how you can leverage them to enhance customer experiences.

Emphasise Your Customer-Centric Approach

Tattu values a unique dining experience for its guests. Prepare to talk about how you've tailored services to meet specific customer needs and how you plan to maintain high service standards during busy periods.

Express Your Passion for Development

The role involves training and developing your team. Share your enthusiasm for learning and how you encourage others to grow. Discuss any relevant training programmes you've implemented or participated in.

Reservations Manager
Tattu Restaurants
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  • Reservations Manager

    Birmingham
    Full-Time
    30000 - 41000 £ / year (est.)

    Application deadline: 2027-08-20

  • T

    Tattu Restaurants

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