At a Glance
- Tasks: Manage customer accounts and ensure accurate, on-time order delivery.
- Company: Join a global leader in power technology with a focus on innovation.
- Benefits: Gain valuable experience in a dynamic environment with career growth potential.
- Other info: Collaborative culture with opportunities for continuous improvement and learning.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Strong communication skills and a proactive approach to customer support.
The predicted salary is between 25000 - 30000 £ per year.
Certain Advantage are recruiting 4 Customer Order Management Representatives in Peterborough for a 12-month onsite contract (5 days/week).
Role Overview
Serve as the single point of contact for assigned accounts, managing the full order lifecycle to ensure accurate, on-time delivery. We’re working with a global power technology company that designs and manufactures diesel and alternative-fuel engines, generators, and related components for a wide range of industries.
Key Responsibilities
- Manage customer accounts end-to-end (setup, order entry/changes, escalations, logistics).
- Liaise with customers, distribution centres, manufacturing plants, and internal teams to fulfil orders.
- Provide clear communication and accurate documentation throughout.
- Resolve complex queries in line with SLAs; escalate when required.
- Maintain accurate records in internal systems.
- Ensure export compliance and complete shipping documentation.
- Support quality issue resolution (non-conformance claims via QMS).
- Assist with customer visits and reporting.
- Contribute to process improvements and departmental goals.
The individual
- Results-driven with strong communication skills.
- Customer-focused and collaborative.
- Knowledge of order lifecycle, order processing, and support systems.
- Understanding of Quality Management Systems.
- Proactive approach to customer support and continuous improvement.
Does this sound like your next career move? Apply today.
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering.
Customer Order Management Admin employer: Tatton Recruitment
Certain Advantage is an exceptional employer, offering a dynamic work environment in Peterborough where you can thrive as a Customer Order Management Admin. With a strong focus on employee growth and development, we provide opportunities for career advancement while fostering a collaborative culture that values clear communication and proactive problem-solving. Join us to be part of a global power technology company that not only prioritises your professional journey but also encourages you to make a meaningful impact in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Management Admin
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their products and services, especially in customer order management. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role is all about liaising with customers and teams, being clear and confident in your communication can set you apart. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to stay updated on new roles and get career guidance tailored just for you.
We think you need these skills to ace Customer Order Management Admin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Order Management role. Highlight your experience with order processing and customer communication, as these are key for us. Use specific examples that showcase your skills in managing accounts and resolving queries.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive approach to customer support and any relevant experience you have with Quality Management Systems. Keep it concise but impactful!
Showcase Your Communication Skills:Since strong communication is crucial for this position, make sure to demonstrate your skills throughout your application. Whether it's in your CV or cover letter, use clear and professional language to convey your ideas. We want to see how you can effectively liaise with customers and internal teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Tatton Recruitment
✨Know the Order Lifecycle
Familiarise yourself with the order lifecycle and how it applies to customer management. Be ready to discuss your understanding of order processing, from entry to delivery, and how you’ve handled similar tasks in the past.
✨Showcase Your Communication Skills
Since this role requires clear communication with various stakeholders, prepare examples that highlight your ability to liaise effectively. Think about times when you resolved complex queries or improved communication processes.
✨Demonstrate Proactivity
Employers love a proactive approach! Prepare to share instances where you took the initiative to improve processes or resolve issues before they escalated. This shows you’re not just reactive but also forward-thinking.
✨Understand Quality Management Systems
Brush up on your knowledge of Quality Management Systems (QMS). Be prepared to discuss how you’ve dealt with non-conformance claims or quality issues in previous roles, as this will be crucial for the position.
