At a Glance
- Tasks: Engage customers, manage bookings, and drive sales for events and occasions.
- Company: Join a vibrant team at Young’s, known for service excellence.
- Benefits: Competitive pay, opportunities for growth, and a fun work environment.
- Other info: Dynamic role with plenty of opportunities to learn and develop.
- Why this job: Be the face of our brand and make memorable experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Sales and Bookings Manager. Please note that this position is based on site.
Our People
- Delights our customers by delivering service excellence and demonstrating behaviours in line with our vision and values.
- Engages with our customers and acts as an ambassador for Young’s.
- Takes ownership for dealing with customer queries and complaints in a professional manner.
- Supports their team members and communicates well with the whole team, front and back of house.
- Deals with enquiries, bookings and requests in a timely and professional manner whilst actively promoting the business, maximising turnover and delivering service excellence.
- Takes ownership for their own development and is willing to learn new skills and explore opportunities to continually improve and progress.
- Attends central sales training when required.
Our Offer
- Assist the General Manager in identifying potential opportunities, packages and menus to maximise sales and enhance the customer experience.
- Proactively drive booking enquiries for social and corporate occasions, through proactive outreach, marketing, networking and building relationships.
- Drive sales for key seasonal campaigns as required by the site (Summer parties, Sporting events, Christmas).
- Drive sales through digitally marketing the business; sending sales driving mailers and engaging social posts.
- Maintain industry awareness to understand the competitive market and take appropriate action to ensure own pub stays ahead in the marketplace.
- Understand our customer needs (occasion, budgets, expectations, confidence, trust) and actions appropriately.
- Maximises sales by best use of all areas of the business, identifying opportunities and time slots to increase pre-booked sales and driving spend per head.
Our Processes
- Through the effective use of business processes and systems, manage business performance against financial targets and standards set out by GM.
- Develops and implements an ongoing strategy and quarterly sales driving marketing plan to maximise private hire opportunities and customer engagement.
- Supports and delivers pre and post shift briefings to ensure effective communication of all parties and events.
- Manages use of the tills and handling of deposits in line with company standards.
- Maintains an ongoing sales plan and evaluates activities to ensure they add to the profit of the business.
- Managing all inbound booking enquiries efficiently with maximum conversion through Collins.
- Drive spend through suggestive selling and pre sold packages / items for all parties and events.
- Host face to face meetings and show arounds with customers.
- Build new relationships and establish new business with customers and corporates to drive sales.
- Plan and host events, driving reasons to visit and increasing footfall and sales.
Sales and Booking Manager employer: Tattenham Corner
At Young's, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values service excellence and teamwork. As a Sales and Booking Manager, you will have the opportunity to engage with customers, drive sales, and develop your skills in a supportive environment that encourages personal growth and career progression. Located on-site, our team enjoys a dynamic atmosphere where creativity and initiative are rewarded, making it a truly rewarding place to work.
We think you need these skills to ace Sales and Booking Manager
Customer Service Excellence
Communication Skills
Sales Strategy Development
Booking Management
Marketing Skills
Networking
Relationship Building
