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- Tasks: Lead booking and scheduling operations while ensuring top-notch customer service.
- Company: Join a dynamic and innovative business in Winchester.
- Benefits: Competitive salary, career growth, and a chance to shape processes.
- Other info: Embrace a fast-paced environment with opportunities for digital improvement.
- Why this job: Make a real impact on service delivery and customer experience.
- Qualifications: Experience in administration or operations management with strong leadership skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: Winchester
Salary: £35,000 (DOE)
Contract: Full Time, Permanent | On-site
Role Overview
We are seeking a skilled Administration Manager to lead booking, scheduling and administrative operations across the business. This is a key leadership role responsible for ensuring customer demand is efficiently converted into well-coordinated, high-quality service delivery. In this fast-paced, service-driven environment, you will oversee booking systems, front-of-house services and CRM data, while driving operational efficiency, digital improvement and an excellent customer experience.
Key Responsibilities
- Lead all booking and scheduling activity, ensuring effective capacity management
- Manage end-to-end customer journeys from enquiry to completion
- Own CRM accuracy, data quality, reporting and GDPR compliance
- Drive digital and automation initiatives across booking and customer engagement
- Lead front-of-house services and set clear standards for customer experience
- Manage, develop and rota-plan a multi-functional administration team
- Maintain audit-ready processes and identify operational risks
About You
- Proven experience in administration or operations management in a high-volume environment
- Strong leadership skills with experience managing and developing teams
- Confident managing complex scheduling, competing priorities and stakeholders
- Hands-on experience with CRM systems, booking platforms and reporting
- Digitally confident, with exposure to automation or system improvement initiatives
- High level of digital literacy, including exposure to automation and AI-enabled tools
- Excellent time management
Why Join?
This is a high-impact operational leadership role offering real influence over service delivery, systems and customer experience. You will have the opportunity to shape processes, lead change and deliver consistently high standards. An exciting time to join this innovative business and really make your mark.
Please send your CV in the first instance. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Administration Manager in Winchester employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Manager in Winchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Administration Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills in managing teams and improving processes can make a real impact. Practice common interview questions so you can showcase your leadership experience with confidence.
✨Tip Number 3
Show off your digital skills! Since this role involves CRM systems and automation, be ready to discuss your hands-on experience with these tools. Bring examples of how you've driven digital improvements in previous roles to the table.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate to submit your CV there. It’s the best way to ensure we get your details and can consider you for this exciting opportunity.
We think you need these skills to ace Administration Manager in Winchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Administration Manager role. Highlight your leadership experience and any relevant achievements in administration or operations management.
Showcase Your Digital Skills: Since this role involves driving digital improvements, don’t forget to mention your hands-on experience with CRM systems and any automation initiatives you've been part of. We want to see how tech-savvy you are!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for key achievements and responsibilities to make it easy for us to see your qualifications at a glance.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible to avoid disappointment, as we’ll be interviewing throughout the application period.
How to prepare for a job interview at Tate
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Administration Manager. Familiarise yourself with key responsibilities like booking systems, CRM data management, and customer journey oversight. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves managing a multi-functional team, be prepared to discuss your leadership style and past experiences. Share specific examples of how you've developed teams or improved processes in high-volume environments. This will demonstrate your capability to lead effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially around scheduling conflicts or customer service challenges. Prepare some scenarios from your past where you successfully navigated complex situations, highlighting your decision-making process and outcomes.
✨Highlight Your Digital Savvy
Given the emphasis on digital improvement and automation, be ready to discuss your experience with CRM systems and any digital tools you've used. Talk about how you've implemented changes or improvements in previous roles, showcasing your ability to drive efficiency and enhance customer engagement.