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- Tasks: Join our friendly team as a Customer Service Advisor, helping customers with their accounts and orders.
- Company: Tate is a market leader in customer service solutions, dedicated to equal opportunities.
- Benefits: Earn £12.30 per hour, with overtime pay on weekends and on-site parking available.
- Why this job: Gain valuable experience in a supportive environment during peak trading season, with potential for future opportunities.
- Qualifications: Excellent communication skills and a commitment to outstanding customer service are essential.
- Other info: Apply early; interviews are ongoing until the position is filled.
Role – Customer Service Advisor Location – Chessington – parking on-site Term – Full time Temporary Contract Start date – ASAP Working – 37.5 hours per week / Monday – Friday (Apply online only) (weekend overtime available) Rate – £12.30 per hour, up to double time for weekend work Booking Duration – Booking to be reviewed in January Our market-leading clients who are located in Chessington, Surrey, are seeking some temporary support to their small and friendly Customer Services team to help with the increase in demand during their peak trading period. As a temporary Customer Services Advisor you will be required to liaise with customers both verbally and via email to support them with their accounts, their orders, and any generalist customer enquiries, as well as occasional complaints. To be successful in this role you will need: An excellent telephone manner with great communication skills A focus on providing excellent levels of customer service Be able to respond to queries in a accurate and timely manner Be able to commit to working full-time between October to January Standard working hours are Monday to Friday (Apply online only), but there is also the opportunity to work weekends, when time and a half, and double time pay is available! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application
Temp Customer Services employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temp Customer Services
✨Tip Number 1
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you handled customer inquiries or complaints effectively, as this will demonstrate your ability to excel in this role.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident when answering questions during the interview and show that you're proactive about understanding the role.
✨Tip Number 3
Since the position requires excellent communication skills, consider practicing your telephone manner with a friend or family member. This will help you refine your tone and clarity, making a positive impression during the interview.
✨Tip Number 4
Be prepared to discuss your availability for full-time work and any potential weekend shifts. Showing flexibility and a willingness to work extra hours can set you apart from other candidates and align with the company's needs.
We think you need these skills to ace Temp Customer Services
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills.
Highlight Communication Skills: Since excellent communication is crucial for this role, make sure to emphasize your verbal and written communication skills in your CV and cover letter. Provide examples of how you've successfully handled customer inquiries or complaints in the past.
Show Your Availability: Clearly state your availability to work full-time from October to January, including any willingness to work weekends. This shows your commitment and flexibility, which are important for a temporary role.
Personalize Your Application: Consider sharing your preferred pronouns in your application to promote inclusivity. Additionally, if you have any specific needs or adjustments for the interview process, don't hesitate to mention them.
How to prepare for a job interview at Tate
✨Showcase Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Prepare to discuss how you've effectively handled customer inquiries in the past, both verbally and via email.
✨Demonstrate Customer Service Focus
Be ready to share specific examples of how you've provided outstanding customer service. Highlight any experiences where you went above and beyond to resolve issues or enhance customer satisfaction.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in this role, such as handling complaints or managing difficult customers. Prepare your responses to show that you can handle these situations with professionalism and empathy.
✨Express Your Availability
Since the position requires full-time commitment and offers weekend work, be clear about your availability during the interview. Mention your willingness to work extra hours, especially during peak times, to demonstrate your dedication.
