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- Tasks: Be the go-to person for help desk queries and support clients with tech solutions.
- Company: Join a growing organisation in cloud-based technology solutions.
- Benefits: Competitive salary, supportive team, and opportunities for skill development.
- Other info: Fast-paced office environment with room for growth and learning.
- Why this job: Kickstart your career in tech while solving problems and helping others.
- Qualifications: Retail experience and a passion for coding are a plus!
The predicted salary is between 24000 - 24500 £ per year.
Someone who has an interest in coding.
Location: Dorking (Office-based, 5 days per week)
Working Hours: Monday to Friday, 9:00 AM - 5:00 PM
Reports To: Support Manager
Salary: £24,000 - £24,500
About the Role
An exciting opportunity has arisen for a User Support Coordinator to join a growing organisation providing cloud-based technology solutions. This role is ideal for someone who enjoys problem-solving, delivering excellent customer service, and working in a fast-paced office environment. You will become an expert in the company’s systems, supporting clients through the Help desk while also assisting with general office duties. The role will suit someone who has previous retail experience, a good telephone manner who wants to start their career. An interest in coding would be ideal.
Key Responsibilities
- Act as the first point of contact for Help desk queries via phone and email
- Log, manage, and resolve user queries, escalating issues where necessary and ensuring full resolution
- Monitor databases throughout the working week to maintain system performance
- Produce reports, data, and documentation as required
- Support the User Support Manager and wider team with administrative and operational tasks
- Liaise with internal teams and attend training sessions to develop knowledge and skills
- Provide general office support, including handling calls, emails, and other communications
Help Desk Coordinator in Surrey employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Coordinator in Surrey
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with the Help Desk Coordinator role. Practise common interview questions so you can showcase your problem-solving abilities and customer service skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the position. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to stand out right from the start!
We think you need these skills to ace Help Desk Coordinator in Surrey
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for problem-solving and customer service shine through. We want to see that you're excited about the role and ready to tackle challenges head-on!
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked in retail or have any coding knowledge. We love seeing how your background fits with what we do at StudySmarter!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff – just show us what you’ve got!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at Tate
✨Know Your Stuff
Make sure you understand the basics of coding and cloud-based technology solutions. Brush up on common help desk scenarios and be ready to discuss how you would handle them. This shows your genuine interest in the role and helps you stand out.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples from your previous experience where you provided excellent customer service. Think about times you resolved issues or helped someone out – these stories will resonate well with the interviewers.
✨Practice Your Communication
A good telephone manner is crucial for this position. Practise speaking clearly and confidently, especially when discussing technical topics. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or the company’s approach to problem-solving. It shows that you’re engaged and genuinely interested in the role.