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- Tasks: Be the go-to person for customers and colleagues, ensuring top-notch service every time.
- Company: Join a growing family-run business that values exceptional customer experiences.
- Benefits: Enjoy a competitive salary, free parking, and a supportive work environment.
- Other info: Great opportunities for personal growth and a fun, fast-paced workplace.
- Why this job: Make a real difference in customer journeys while working in a dynamic team.
- Qualifications: People skills, strong communication, and a proactive attitude are essential.
The predicted salary is between 26000 - 27000 £ per year.
Our client is a growing family-run business, focusing on providing exceptional customer service. They are looking for an experienced Customer Experience Administrator to join a fast-paced team based in Guildford.
Your main duties will include:
- Be a key point of contact for both customers and colleagues, delivering an outstanding experience every time.
- Act as the main day-to-day contact for customer and staff queries via email, phone, and in person.
- Help manage and man reception, creating a welcoming and professional front-of-house experience where needed.
- Answer incoming phone calls and triage incoming post efficiently.
- Maintain office supplies and help keep the office running smoothly.
- Support customers with queries relating to their inventory, collections, and deliveries.
- Assist the sales team with inventory-related projects where needed.
- Work closely with the operations team, helping answer queries and ensuring the smooth operational running of the business.
- Support and help execute internal projects, including initiatives to improve our customer journey and overall customer experience.
- Host and manage site visits and in-person interactions for customers.
- Collaborate closely with your teammates to drive exciting projects and business growth.
Essential Skills:
- You're a people person who loves creating positive experiences for customers and colleagues.
- You're a motivated self-starter, always curious and keen to grow.
- You're a strong communicator, confident working with both customers and team members.
- You're a solution finder - positive, proactive, and calm under pressure.
- You thrive in a fast-paced, team-driven environment, where every day brings something new.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Experience Administrator in Surrey employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Administrator in Surrey
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at the company. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and think about how you can contribute to their mission of providing exceptional customer service.
✨Tip Number 3
Practice your communication skills! Since this role is all about being a people person, try role-playing common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Experience Administrator in Surrey
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Customer Experience Administrator role. Highlight your relevant skills and experiences that match the job description, especially your communication and problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for our team in Guildford.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing family-run business.
How to prepare for a job interview at Tate
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in providing customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Customer Experience Administrator, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully handled customer queries or collaborated with colleagues. Highlight your communication skills and how you create positive experiences for others.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult customer or a busy day at the office. Think through potential scenarios and formulate your responses. This will demonstrate your problem-solving abilities and calmness under pressure, which are key traits for this role.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, ongoing projects, or how they measure success in customer experience. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.