Student Hub Advisor

Role: Student Hub Advisor (Night Shift) Client: University of Southampton Rate: 16.50 per hour 3/4 Days on 3/4 days off, 12 hour shifts between 8PM – 8AM, Monday to Sunday Start Date: ASAP Location – Highfield Campus SO17 Overview To be responsible for the provision of advice and information on all aspects of customer service via a range of methods and undertake a variety of administrative and support processes, accurately maintaining all associated systems and records. Key Responsibilities: Customer Service: Deliver professional information and advice services, responding to enquiries in person, via phone, email, and other mediums. Manage queries related to student incidents and emergencies promptly and confidentially, following university procedures. Administrative Duties: Utilise computer systems to create and revise documents, record customer interactions, and produce routine reports. Handle initial service applications, support form completion, and quality check processes for specialist services. Complaint Handling: Assist with customer complaints, attempting to resolve issues and escalating to the supervisor when necessary. Routine Activities: Undertake various administrative tasks, develop and maintain written procedures and standards, and engage in project work. Collaborate with internal departments to ensure high service standards. If you have the skills and experience to match the above, plea…