At a Glance
- Tasks: Support customers through their holiday journey, resolving challenges and ensuring exceptional experiences.
- Company: Join a supportive, close-knit team with a collaborative culture.
- Benefits: Enjoy employee travel discounts, flexible shifts, and excellent training opportunities.
- Other info: Long-term career growth and a positive atmosphere await you!
- Why this job: Make a real impact by helping customers during important moments of their travels.
- Qualifications: Experience in customer service, especially in fast-paced environments, is preferred.
The predicted salary is between 25000 - 32000 £ per year.
Are you at your best when things don’t go to plan? Perhaps you’ve worked in travel, emergency services, a reactive customer contact centre, airline operations, hospitality, retail escalation teams, inbound helplines or another fast-paced customer environment where no two days are ever the same. If you’re calm under pressure, thrive on solving problems and genuinely care about delivering exceptional customer experiences, we’d love to hear from you.
This is an opportunity to join a highly established, close-knit customer experience team where people stay for years. You’ll be supporting customers through some of the most important moments of their holiday journey, helping resolve challenges, finding solutions and ensuring every customer feels listened to, supported and valued.
The Role
This isn’t a scripted contact centre role. One minute you could be helping a customer with a booking enquiry. The next, you might be resolving a complex complaint, arranging alternative accommodation, responding to social media feedback, or supporting customers whose travel plans have unexpectedly changed. Success comes from being able to think on your feet, communicate with empathy, negotiate positive outcomes and remain composed when dealing with emotionally charged situations.
You’ll manage customer interactions across:
- Telephone
- Live Chat
- Social Media
- Online Reviews
Working closely with colleagues across the wider business, you’ll help deliver solutions that balance outstanding customer service with practical commercial decision-making.
What We’re Looking For
We’re particularly interested in people who have worked in:
- Travel and tourism
- Emergency services
- Airline or transport customer operations
- High End Retail or hospitality higher level escalations teams
You’ll likely be someone who:
- Remains calm and professional under pressure
- Is resilient and able to handle challenging conversations with the public
- Can build rapport quickly and communicate with empathy
- Enjoys solving problems and finding practical solutions
- Is confident making decisions and managing conflicting priorities
- Has excellent written and verbal communication skills
- Thrives in a busy, ever-changing environment
- Embraces change, technology and continuous improvement
- Is good in using multiple systems and can get around an Excel spreadsheet
Travel industry experience is very helpful but not essential. We are equally interested in people with strong customer service experience from other demanding, high touch service customer-facing sectors.
Why Join?
Join a genuinely supportive and highly experienced team. Work alongside colleagues who are empowered and trusted to make decisions. Opportunity to get involved in projects, process improvements and technology initiatives. Exposure to a wide range of business functions and stakeholders. Excellent training programme and structured onboarding. Long-term career opportunities across the wider business. Employee travel discounts and additional holiday-related benefits. Free parking.
Most importantly, you’ll be joining a team known for its collaborative culture, positive atmosphere and exceptionally low staff turnover.
Hours & Flexibility
This is a full-time position averaging 37.5 hours per week. The operation supports customers seven days a week, therefore flexibility to work a rotating shift pattern is essential.
Key points:
- Shifts cover operating hours across Monday to Sunday
- Typically one weekend in three
- Time off in lieu provided for weekend working
- Rotas published well in advance to support personal planning
- Following successful training and probation, there is the opportunity to work from home for weekend and Bank Holiday shifts.
This role is ideally suited to someone who understands and enjoys a shift-based environment and recognises the benefits that weekday time off can bring.
If this sounds like you, we’d love to hear from people who combine resilience, warmth, commercial awareness and outstanding customer service skills, and who want to build a long-term career within a high-performing, people-focused team.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Experience Exec in St Albans employer: Tate
Tate in Uxbridge is an exceptional employer that fosters a collaborative and innovative work culture, where your passion for art can thrive alongside your professional growth. With a commitment to employee development and a focus on impactful audience insights, you will have the opportunity to lead a talented team while shaping strategies that resonate globally. Enjoy a supportive environment that values creativity and encourages continuous learning, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Exec in St Albans
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Exec in St Albans
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate:Your cover letter is your chance to shine! Tell us why you want to work at Tate specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate!
How to prepare for a job interview at Tate
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
