At a Glance
- Tasks: Lead a team while providing top-notch customer service and coaching support.
- Company: Reputable organisation known for quality service and employee development.
- Benefits: Competitive salary, bonus opportunities, hybrid working, and career progression.
- Other info: Join a dynamic team with a focus on growth and equal opportunities.
- Why this job: Make a real impact by guiding and developing your team in a supportive environment.
- Qualifications: Strong communication skills and experience in coaching or mentoring.
The predicted salary is between 31000 - 31000 £ per year.
Customer Service Supervisor - Southampton - £31,000 + Bonus
Working Pattern: Hybrid (once fully trained) Hours: Monday to Saturday (5 days per week) 8:00am-5:30pm or 9:00am-5:30pm - Saturdays: 8:00am-4:00pm (home‑based once trained) 1 in 3 Saturdays with a day off in lieu.
About the Company
Our client is a well‑respected, customer‑focused organisation with a strong reputation for quality and service. They are known for investing in their people, offering a supportive environment and clear opportunities for development and progression. Due to continued growth, they are now looking for a Customer Service Supervisor to join their team.
This is a varied role combining hands‑on customer service with team support and coaching responsibilities. You’ll be instrumental in ensuring a consistently high standard of service while helping to develop and guide colleagues.
Key responsibilities include:
- Managing customer enquiries via phone and webchat with professionalism and care
- Booking appointments and coordinating customer schedules effectively
- Providing clear, accurate information on services and pricing
- Resolving queries by gathering and assessing relevant details
- Supporting administrative tasks, including maintaining and updating records
- Contacting existing customers to promote services and offers
- Conducting follow‑up calls after customer interactions
- Coaching, mentoring, and supporting new and existing team members
- Assisting in improving contact centre processes and performance
- Supporting the achievement of team targets and service standards
- Acting as an escalation point for more complex customer issues
- Monitoring calls and identifying training needs and performance trends
About You
- Confident communicator with strong written and verbal skills
- Customer‑focused with excellent listening ability
- Strong problem‑solving and analytical skills
- Proactive, self‑motivated, and able to lead by example
- Experience in coaching, training, or mentoring colleagues
- Good IT skills and confidence using multiple systems
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Supervisor - Hybrid: Coaching & Growth in Southampton employer: Tate
Our client is an exceptional employer located in Southampton, offering a hybrid working model that promotes work-life balance and flexibility. With a strong commitment to employee development, they provide comprehensive training and coaching opportunities, fostering a supportive culture where team members can thrive and progress in their careers. The organisation's focus on quality service and customer satisfaction ensures that employees are part of a respected team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor - Hybrid: Coaching & Growth in Southampton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Supervisor, you'll need to demonstrate strong verbal and written abilities. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your coaching experience! Be ready to share specific examples of how you've mentored or trained others. Highlighting your ability to develop team members will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Supervisor - Hybrid: Coaching & Growth in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:As a Customer Service Supervisor, strong written communication is key. Make sure your application reflects your ability to convey information clearly and professionally. Use examples from your past experiences to highlight how you’ve effectively communicated with customers or team members.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific responsibilities from the role that excite you and how your skills align with them. This shows us you’re genuinely interested in the position.
Highlight Your Coaching Experience:Since this role involves coaching and mentoring, make sure to showcase any relevant experience you have in this area. Share stories about how you’ve supported colleagues in their development and the positive outcomes that resulted from your guidance.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Tate
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. This will not only help you understand their customer service philosophy but also allow you to tailor your answers to show how you align with their goals.
✨Showcase Your Coaching Skills
Since the role involves coaching and mentoring, prepare specific examples of how you've successfully trained or supported team members in the past. Highlight your approach to developing others and any positive outcomes that resulted from your guidance.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss challenging customer situations you've handled. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to resolve issues effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training processes, and performance metrics. This shows your genuine interest in the role and helps you assess if the company culture is a good fit for you.
