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- Tasks: Handle inbound customer calls and provide effective solutions on the first contact.
- Company: Join a friendly team at a major UK energy provider.
- Benefits: Earn £14.79 per hour with hybrid working options and full-time hours.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 30000 - 31000 £ per year.
Office location: Reading RG1 Hybrid (2 days per week from home)
12-month contract, £14.79 per hour
Full-time (37 hrs, Mon-Fri, shifts between 8:30-17:30)
We're recruiting for some Contact Centre Agents to join a friendly, customer-focused team within a major UK energy provider. This role is all about First Call Resolution (FCR) - listening carefully, understanding the issue, and providing the right solution during the very first interaction.
What you'll be doing:
- Handling inbound customer calls with professionalism, empathy and confidence
- Identifying issues quickly and delivering effective solutions on the first contact
- Using internal systems and knowledge bases to support customers accurately
- Recording customer interactions clearly and consistently
- Working collaboratively with colleagues to share insights and improve processes
What we're looking for:
- Previous experience in a call centre or customer service environment
- Excellent communication and active listening skills
- A proactive problem-solver with a strong focus on first call resolution
- Someone who can work independently as well as part of a supportive team
- Comfortable navigating multiple systems and digital tools
Additional Information:
- Security Clearance: BPSS
- Start Date: 26/05/2026 (provisional)
If you have previous experience as a Contact Centre Agent or experience working within a call centre/high volume customer service, apply today!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Contact Centre Agent in Reading employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent in Reading
✨Tip Number 1
Get to know the company! Research the energy provider and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. During the interview, make sure to listen carefully to the questions asked. This not only shows your communication skills but also helps you provide relevant answers that demonstrate your problem-solving abilities.
✨Tip Number 3
Prepare for common call centre scenarios. Think about how you would handle difficult customer interactions or resolve issues on the first call. Having a few examples ready can really impress the interviewer and show your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Contact Centre Agent in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service or call centres. We want to see how your skills align with the role of a Contact Centre Agent, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since this role is all about First Call Resolution, make sure your application reflects your strong communication and active listening skills. We love candidates who can convey their thoughts clearly and concisely, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website for the best experience. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re here to support you every step of the way!
How to prepare for a job interview at Tate
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Agent. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will help you demonstrate your problem-solving skills and show that you're ready to tackle First Call Resolution.
✨Practice Active Listening
During the interview, showcase your active listening skills. When asked questions, take a moment to fully understand what’s being asked before responding. This not only shows your communication skills but also reflects how you would interact with customers in real situations.
✨Be Ready to Share Examples
Prepare specific examples from your past experiences where you successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your capabilities and fit for the role.
✨Show Enthusiasm and Team Spirit
Let your passion for customer service shine through! Talk about why you enjoy helping customers and how you value teamwork. Mention any experiences where you collaborated with colleagues to enhance customer satisfaction, as this aligns perfectly with the company’s values.