At a Glance
- Tasks: Coordinate office operations and provide top-notch customer care for residential sales.
- Company: Join a friendly, privately-owned property business with a supportive team.
- Benefits: Enjoy a competitive salary, hybrid working, and free onsite parking.
- Other info: Great opportunity for growth in a successful property-related business.
- Why this job: Make a real impact while enjoying variety and autonomy in your role.
- Qualifications: Experience in office management or customer service is a plus.
Office Operations & Customer Care Coordinator
Hemel Hempstead 35,000 - 40,000 Hybrid Working Available Free Parking
Are you an organised, proactive professional who enjoys variety in your role?
Our client, a privately-owned residential property business is recruiting an Office Operations & Customer Care Coordinator. This is a unique opportunity that combines office management responsibilities with customer aftercare support for residential sales and lettings customers.
Working fairly autonomously you'll play a key role in keeping the office running smoothly while acting as a main point of contact for customer enquiries and aftercare matters.
Key Responsibilities
Office Operations
- Coordinating day-to-day office activities
- Managing office supplies and facilities
- Supporting senior management with administrative tasks
- Maintaining documentation, records and company systems
- Assisting with basic HR administration and recruitment activities
- Managing business subscriptions, licences and insurance renewals
- Supporting website and social media updates where required
Customer Care & Aftercare
- Acting as the first point of contact for residential sales and lettings customers
- Managing customer correspondence and aftercare enquiries
- Coordinating issues through to resolution
- Maintaining accurate records and tracking customer requests
- Delivering a professional and positive customer experience at all times
About You
- Previous experience in an Office Manager, Office Coordinator, Property Administrator, PA or similar
- Property industry experience would be a significant advantage, particularly within residential sales or lettings
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to prioritise competing demands
- Comfortable working independently and using your own initiative
- Confident handling customer enquiries and problem-solving
- Proficient in Microsoft Office and general business systems
What's on Offer?
- Salary 35,000 - 40,000 depending on experience
- Hybrid working available
- Free onsite parking
- Friendly, supportive team environment
- Autonomous role with genuine responsibility and variety
- Opportunity to join a growing and successful property-related business
This position is expected to become available in September and applications are being invited now.
If you're looking for a varied role where you can make a real impact and enjoy both operational responsibility and customer interaction, we'd love to hear from you.
Please note, this location is not practical for those travelling by train to work.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
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Office Operations and Customer Care Co-ordinator employer: Tate
Tate in Uxbridge is an exceptional employer that fosters a collaborative and innovative work culture, where your passion for art can thrive alongside your professional growth. With a commitment to employee development and a focus on impactful audience insights, you will have the opportunity to lead a talented team while shaping strategies that resonate globally. Enjoy a supportive environment that values creativity and encourages continuous learning, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Office Operations and Customer Care Co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Operations and Customer Care Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate:Your cover letter is your chance to shine! Tell us why you want to work at Tate specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate!
How to prepare for a job interview at Tate
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
