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- Tasks: Provide top-notch customer support and troubleshoot technical issues for clients.
- Company: Join a dynamic team in a leading tech services company.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the hero for clients, solving problems and making their day better.
- Qualifications: Customer service skills and a passion for technology are key.
- Other info: Great chance to learn and develop in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands.
We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers.
You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies.
As Technical Services Engineer, some of your duties will include:
- Monitor, Categorise, set priority of incoming tickets (incident, problem, request)
- Manage your daily schedule by working through service dashboards and prioritising tickets
- Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure
- Communication with customers as required; keeping them informed
- Identify trending and patterns to initiate Problem Management
- Support of Internal IT onboarding
- Customer focused with excellent interpersonal skills
- Willingness to go above and beyond and take ownership
- Good knowledge of VMware/Horizon/VDI or equivalent
- Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper‑V, Active Directory, Exchange
- Background in Cloud technologies - Azure, Microsoft 365, AWS
- Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential
- One of CCNA, VCP, NCDA is desirable.
- Can do attitude and willingness to collaborate; team player mindset.
Service Desk Engineer in Milton Keynes employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with various incidents, think of examples where you've gone above and beyond to help a customer. Be ready to share these stories during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take ownership of your career.
We think you need these skills to ace Service Desk Engineer in Milton Keynes
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your commitment to excellent customer service in your application. We want to see how you’ve gone above and beyond for clients in the past, so share specific examples that demonstrate your proactive problem-solving abilities.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your application to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for in a Service Desk Engineer.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Tate
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Microsoft technologies, and cloud services like Azure and AWS. Be ready to discuss how you've used these tools in past roles, as this will show your technical expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Since the role is client-facing, prepare examples that highlight your commitment to excellent customer service. Think about times when you went above and beyond for a client or resolved a tricky issue, and be ready to share those stories.
✨Demonstrate Proactive Problem Solving
Anticipate questions about how you would handle specific incidents or service requests. Prepare to discuss your approach to troubleshooting and how you identify patterns in issues to prevent future problems. This will show that you can think ahead and take ownership of your work.
✨Practice Your Communication Skills
As communication with customers is key, practice explaining technical concepts in simple terms. You might be asked to role-play a scenario where you need to explain a solution to a non-technical client, so being clear and approachable is essential.