At a Glance
- Tasks: Lead a transformative Customer Experience programme and implement a new CX platform.
- Company: Well-respected international brand focused on exceptional customer experiences.
- Benefits: Competitive salary, company car, excellent benefits, and hybrid working.
- Other info: Join a supportive team that values your individuality and offers career growth.
- Why this job: Make a real impact on customer satisfaction and business success during an exciting change.
- Qualifications: Project management experience, strong stakeholder engagement, and data confidence.
The predicted salary is between 37800 - 46200 £ per year.
Fixed-Term Contract (12-14 Month Maternity Cover)
Competitive Salary + Company Car + Excellent Benefits
Milton Keynes | Hybrid Working (3 days office / 2 days home)
Drive Customer Experience Transformation
Our client is a well-respected international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships, and driving business-wide engagement with the programme. Customer experience sits at the heart of the business, directly influencing customer retention, service revenue, and long-term success.
The Role
- Working closely with senior leaders, operational teams and external partners, you will:
- Lead the organisation's Customer Experience programme.
- Manage the implementation and embedding of a new CX platform.
- Coordinate stakeholders and drive project delivery across the business.
- Manage third-party suppliers, ensuring delivery against expectations.
- Translate customer feedback and data into practical business recommendations.
- Provide tools, insights and reporting that support operational performance.
- Identify opportunities to improve customer satisfaction, retention and revenue.
- Support and develop one direct report.
What We're Looking For
We're interested in candidates from any customer-focused sector who can bring fresh thinking and best practice. You'll have:
- Proven project management and change delivery experience.
- Strong stakeholder engagement and influencing skills.
- Experience managing external suppliers and partners.
- Confidence working with data, reporting and business insight.
- Commercial awareness and an understanding of customer experience drivers.
- Excellent communication, organisation and relationship-building skills.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Data & Insights Manager in Milton Keynes employer: Tate
Tate Eats offers a dynamic and inclusive work environment at the heart of London, where creativity meets corporate engagement. As a member of our Events team, you will have the opportunity to collaborate with diverse brands and sponsors, enhancing your professional growth while contributing to Tate's mission of making art accessible to all. With a focus on employee development and a commitment to delivering exceptional experiences, Tate Eats is an excellent employer for those seeking meaningful and rewarding careers in the arts sector.
StudySmarter Expert Advice🤫
We think this is how you could land Data & Insights Manager in Milton Keynes
✨Tap into Online Data Science Communities
Join online communities focused on data science like Kaggle, LinkedIn groups, or Reddit threads. These are goldmines for temporary gigs, as you can network with professionals and potentially hear about opportunities at companies like Tate before they're even advertised!
✨Show Off Your Skills With Projects
Got some cool data science projects? Showcase them on platforms like GitHub or create a personal portfolio website. This visibility is crucial for landing temporary roles—let recruiters see your actual skills in action, which can set you apart from the crowd.
✨Check Out Specialist Job Boards
For temp roles, hit up job boards dedicated to tech and data science, like Stack Overflow Jobs or DataJobs. These platforms often feature openings that you won’t find on general job sites, including contracts with companies like Tate.
✨Leverage University Resources
If you're currently at uni or recently graduated, tap into your school's career services. They often have connections with companies looking for temporary data science interns or contract workers, and they might even host job fairs with employers like Tate.
We think you need these skills to ace Data & Insights Manager in Milton Keynes
Some tips for your application 🫡
Highlight Your Data Projects:When applying for a temporary data science role at Tate, make sure to showcase any relevant projects you've worked on. Whether it's a personal project, an academic undertaking, or contributions to an open-source initiative, detailing these experiences can really set you apart and demonstrate your practical skills.
Emphasise Your Analytical Skills:In your CV and cover letter, focus on the specific analytical skills that are key to data science. Mention any experience with statistical tools, programming languages like Python or R, and data visualisation software. Don't forget to include any certifications that may bolster your expertise!
Show Your Flexibility:Since this is a temporary role, it's important to convey your adaptability and willingness to learn. In your cover letter to Tate, emphasise how quickly you can get up to speed with new tools or projects. Highlight any previous experiences where you've had to adjust to new environments or challenges.
Craft a Unique Data-Driven Cover Letter:Instead of the usual generic cover letter, spice it up with some data! Maybe you’ve improved a process by 20% in a past role or cleaned a dataset with over a million entries. Use these stats to your advantage to grab Tate’s attention and show the tangible impact of your work.
How to prepare for a job interview at Tate
✨Showcase Your Analytical Skills
For a data science gig, it's crucial to demonstrate your analytical abilities. Be ready to discuss previous projects and the methodologies you used. Think about how you can quantify your impact—did your analysis improve efficiency or save costs? These are the stories that will stick with interviewers at Tate.
✨Brush Up on Technical Skills
You might face technical questions on tools relevant to data science, like Python, R, or SQL. Prepare to solve a problem live—perhaps they'll ask you to write a simple query or code snippet. It’s cool to talk about them, but we need to show we can do it in practice, especially in a temporary role where quick results matter.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to learn quickly and adapt to new tools or workflows. Share examples of how you've thrived in fast-paced environments before, and how you can hit the ground running at Tate.
✨Prepare a Portfolio of Your Work
Bring your portfolio to the table—showcase projects where you've leveraged data science techniques to solve problems. Whether it’s a GitHub repository or a set of case studies, having tangible examples of your work will help you stand out and show what you bring to the team at Tate.
