At a Glance
- Tasks: Assist customers via calls, emails, and live chat to resolve queries and provide support.
- Company: Join a dynamic Customer Experience Centre in Milton Keynes.
- Benefits: Earn £12.85 per hour plus a 20% uplift for evening shifts.
- Other info: Temporary to permanent role with a clear path to job security.
- Why this job: Make a difference by delivering exceptional customer experiences every day.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
The predicted salary is between 12.85 - 12.85 £ per hour.
Customer Service Advisor Milton Keynes | Temporary to Permanent | Full Time
Working Hours: 09:00 - 18:00, 5 days per week, including every other weekend OR 15:00 - 24:00, 5 days per week, including every other weekend
Pay: £12.85 per hour, plus a 20% uplift for hours worked after 7pm
Start Date: Monday 27th July
Training: The first 4 weeks will be Monday to Friday, either 09:00 - 16:00 or 10:00 - 17:00. You must be available for the full training period and have no holidays booked during this time.
The Role: We are looking for experienced and customer-focused individuals to join a busy Customer Experience Centre in Milton Keynes. As a Customer Service Advisor, you will:
- Handle inbound calls, emails and live chat enquiries
- Support customers with orders and order-related queries
- Advise on promotions, discounts and offers
- Assist with delivery queries, returns, cancellations and complaints
- Deliver an exceptional customer experience at every interaction
About You:
- Previous customer service experience is desirable
- Excellent communication skills
- Professional and friendly manner
- Strong problem-solving skills
- Comfortable working in a fast-paced environment
Temporary to Permanent Opportunity: You will initially work through Tate Recruitment on a weekly paid timesheet basis during a 3-month probation period. Following successful completion, you will transfer to a permanent contract with no further probation.
