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- Tasks: Lead and inspire a team to deliver exceptional customer service.
- Company: Join a growing company with a high-performing culture in Manchester.
- Benefits: Competitive salary up to ÂŁ30,000 and opportunities for career growth.
- Why this job: Make an impact by coaching and developing a passionate team.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Apply early to secure your chance; we value your individuality.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where coaching, developing and motivating a team is all part of your day? If so, this could be your next big opportunity!
Our client is growing and looking for an experienced Customer Service Team Leader to join their established, high‑performing team. This is your chance to step into a role where your ideas matter, your leadership makes an impact and your career can really take off.
What You'll Be Doing
- Drive and inspire first‑class customer service across the department
- Lead, mentor and support a team of in‑house Customer Service Advisors
- Set clear expectations, KPIs and objectives and help your team achieve them
- Deliver regular coaching, feedback and development sessions
- Collaborate with internal teams to champion best practices
- Manage key client accounts and build strong long‑lasting relationships
- Act as the first point of escalation for complex customer queries
- Produce reports, highlight trends and identify improvement opportunities
- Work closely with stakeholders and management to support wider business goals
- Attend client review meetings
- Handle general administrative tasks as required
What We're Looking For
- Experience in a fast‑paced customer service environment
- Strong leadership skills with the ability to motivate and inspire
- Clear, confident communication at all levels
- A natural ability to resolve issues and build a positive team culture
- Hands‑on experience training, mentoring, or supervising customer service teams
- Exceptional attention to detail
- A passion for results and continuously improving the customer journey
- A positive, proactive, team‑player attitude
Ready to Lead, Inspire and Make an Impact? If you're passionate about people, customer service and creating a high‑performing team, we want to hear from you! Apply today and take the next exciting step in your leadership career.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Team Leader in Manchester employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 3
Don’t forget to showcase your leadership skills! Prepare examples from your past experiences where you’ve successfully led a team or resolved conflicts. This will help you stand out as the natural leader they’re looking for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re enthusiastic about the role and appreciate the opportunity to connect with them.
We think you need these skills to ace Customer Service Team Leader in Manchester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and inspired teams in the past, so share specific examples that showcase your ability to drive exceptional customer service.
Be Clear and Confident: Use clear and confident language throughout your application. This is your chance to demonstrate your communication skills, so don’t hold back! Make sure your passion for customer service shines through in every sentence.
Tailor Your Application: Take a moment to tailor your application to the role. Mention how your experience aligns with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our high-performing team!
How to prepare for a job interview at Tate
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and customer service philosophy. Research their recent achievements and challenges in the industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led a team in the past. Think about times when you motivated your team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you handle complex customer queries. Think of a few challenging situations you've faced and how you resolved them. Highlight your ability to stay calm under pressure and your proactive approach to finding solutions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team culture, what success looks like in this role, or how the company supports professional development. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
