At a Glance
- Tasks: Manage customer enquiries and coordinate sales orders in a fast-paced environment.
- Company: Join a dynamic team at a leading customer experience organisation.
- Benefits: Earn £16.95 per hour, enjoy flexible hybrid working, and access great perks.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact by delivering exceptional customer service and solving problems.
- Qualifications: Experience in customer service or sales support, with strong attention to detail.
Location: Near Potters Bar (Hybrid - rota 3 days office / 2 days home)
Full-time | July start through to December | £16.95 per hour
Tate has a temporary, full-time opportunity within a busy and fast-paced Customer Experience function. This is an excellent opportunity to join a collaborative, service-driven environment where delivering a high standard of customer care is central to success.
Operating as part of a multidisciplinary Customer Experience Centre, you will play a key role in managing front-facing enquiry channels, supporting order processing and delivering a seamless B2B customer journey. The organisation operates within a highly structured and regulated environment, with robust processes and standard operating procedures in place. As such, we are seeking someone who is methodical, detail-oriented and confident working within defined processes, ensuring accuracy and consistency at all times.
The Role
Working within the wider sales and customer experience team, you will be responsible for the end-to-end coordination of orders and customer enquiries, ensuring efficiency, accuracy, and a consistently high level of service. This is a SLA driven environment so suited to someone who thrives under pressure, enjoys problem-solving and takes ownership of delivering results.
Key Responsibilities
- Managing the processing and completion of sales orders, quotations, and new account setups in a timely and accurate manner
- Handling incoming customer enquiries across multiple channels, ensuring a professional and responsive service at all times
- Monitoring and following up on outstanding queries, taking ownership to resolve issues within agreed service levels and escalating where appropriate
- Consistently applying internal systems, processes and standard operating procedures, ensuring compliance with relevant regulations and quality standards
- Building strong internal relationships to support a one team approach across the Customer Experience Centre
- Creating clear and engaging communications to support customer comms across different channels
About You
- Proven experience within customer service, order processing, or sales support environments
- Highly organised, with strong attention to detail and a methodical approach to following processes
- Comfortable working in a fast-paced, target-driven setting
- Excellent communication skills, both written and verbal
- Confident using systems and working within structured procedures
- Collaborative team player with a proactive approach to problem-solving
- Flexible to work a hybrid rota with team to take share in different home and office working days
- Living within commutable distance to Potters Bar area, car driver preferable
Pay & Benefits
- £16.95 per hour, paid weekly via Tate on a timesheet basis
- Opportunity to accrue holiday pay
- Pension contributions
- Access to Tate Rewards discounts on purchases and attractions
- 24/7 Employee Assistance Programme (EAP) support
If this opportunity suits your availability and skills, please apply to indicate your interest. Tate will call shortlisted candidates to discuss further and support your application. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service & Sales Coordinator in Luton employer: Tate
Tate is an exceptional employer, offering a dynamic and collaborative work environment that prioritises customer care and employee well-being. With a hybrid working model near Potters Bar, employees benefit from flexible working arrangements, competitive pay, and access to a range of perks including holiday pay and an Employee Assistance Programme. The company fosters a culture of growth and support, ensuring that team members thrive in their roles while delivering outstanding service in a structured and regulated setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Coordinator in Luton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully resolved issues or improved processes. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service & Sales Coordinator in Luton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and sales support. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and engaging language in your application to reflect how you’d communicate with customers.
Be Methodical and Detail-Oriented:Given the structured environment we operate in, it’s important to show that you’re detail-oriented. Highlight any experiences where you’ve successfully followed processes or maintained accuracy under pressure.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Tate
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service & Sales Coordinator role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this role thrives under pressure and involves problem-solving, prepare specific examples from your past experiences where you successfully resolved customer issues or improved processes. Highlighting these instances will demonstrate your ability to take ownership and deliver results.
✨Practice Clear Communication
Excellent communication is crucial for this position. During the interview, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to ensure you can convey your ideas effectively, both verbally and in writing.
✨Emphasise Your Team Player Attitude
This role requires collaboration within a multidisciplinary team. Be ready to discuss how you’ve worked well with others in previous roles. Share examples that highlight your proactive approach and how you’ve contributed to a positive team environment, as this will resonate well with the interviewers.
