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- Tasks: Support customers during tough times by assisting fraud victims with empathy and care.
- Company: Leading retail and commercial bank in Leeds with a strong community focus.
- Benefits: Competitive hourly rate of £19.63 and flexible hybrid working arrangements.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Contact centre experience and excellent teamwork and communication skills.
- Other info: Part-time role with a supportive team environment.
The predicted salary is between 19 - 20 £ per hour.
A leading retail and commercial bank in Leeds is seeking a part-time Call Centre Advisor to support customers during vulnerable moments. This role involves building rapport and demonstrating empathy while assisting victims of fraud and scams.
Candidates should have contact centre experience, exceptional communication skills, and a teamwork ethic.
The position offers a competitive hourly rate of £19.63, with hybrid working arrangements of three days in the office.
Fraud Support Advisor – Part-Time, Hybrid (Bradford) in Leeds employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Support Advisor – Part-Time, Hybrid (Bradford) in Leeds
✨Tip Number 1
Make sure to research the company and its values before your interview. Understanding their mission will help you connect with the role of a Fraud Support Advisor, showing that you genuinely care about helping customers during tough times.
✨Tip Number 2
Practice your communication skills! Since this role involves assisting victims of fraud, being able to convey empathy and understanding is key. Try role-playing with a friend or family member to get comfortable with the types of conversations you might have.
✨Tip Number 3
Don’t underestimate the power of teamwork! Highlight your experience working in a contact centre and how you’ve collaborated with others to solve problems. This will show that you’re ready to jump in and support your colleagues as well as the customers.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of your journey. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Fraud Support Advisor – Part-Time, Hybrid (Bradford) in Leeds
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers on a personal level. We want to see how you can demonstrate empathy, especially when dealing with sensitive situations like fraud.
Highlight Relevant Experience: Don’t forget to mention any contact centre experience you have! We’re looking for candidates who can showcase their exceptional communication skills and teamwork ethic, so be sure to include specific examples from your past roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff – we want to know what makes you a great fit for this role!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Tate
✨Know Your Stuff
Before the interview, make sure you understand the role of a Fraud Support Advisor. Familiarise yourself with common fraud scenarios and how to handle them. This will show that you're proactive and genuinely interested in helping customers during their vulnerable moments.
✨Show Empathy
Since this role involves assisting victims of fraud, it's crucial to demonstrate empathy during your interview. Think of examples from your past experiences where you've had to support someone in distress. This will highlight your ability to connect with customers on a personal level.
✨Communication is Key
Exceptional communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and understanding.
✨Teamwork Matters
This role requires a strong teamwork ethic, so be prepared to discuss how you've successfully collaborated with others in previous roles. Share specific examples that showcase your ability to work well in a team, especially in high-pressure situations.
