Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers affected by fraud, providing guidance and empathy during tough times.
- Company: Join a leading retail and commercial bank with a focus on customer care.
- Benefits: Earn £19.63 per hour, enjoy hybrid working, and receive full training.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in a contact centre and strong communication skills are essential.
- Other info: Flexible hours, great team culture, and opportunities for personal growth.
The predicted salary is between 15 - 22 £ per hour.
Overview
Part Time position in Bradford, 6 month Contract, starting 30th March, £19.63 per hour, 25 hours per week. Hybrid working, 3 days a week in the office, working 13:00 to 18:00, Monday to Friday.
We are delighted to be working with a leading retail and commercial bank to recruit for a number of Part Time positions within their Fraud and Scams team. These roles are essential in supporting customers affected by the rapidly rising threat of fraud, ensuring they receive the understanding, protection and guidance they need during challenging moments.
The Opportunity:
- Join the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it.
- Speak with individuals who are currently a victim of fraud or have fallen victim to a scam.
- Full training is provided to ensure that you are able to navigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.
The Details:
- £19.63 per hour, paid via Umbrella
- 6 month contract
- Hybrid working: 3 days a week in the office
- Location: Bradford City Centre
- Start date: 30th March (1:00pm – 6:00pm)
What you will be doing:
- Supporting customers during vulnerable moments, when they most need it.
- Building natural rapport through conversations with customers to make them feel protected and valued.
- Demonstrating resilience in challenging customer situations to deliver positive outcomes.
- Championing customer experience with a personal touch tailored to the customer’s needs, showing empathy and understanding to achieve the right outcome.
- Developing knowledge of the latest fraud and scams to aid continuous development and share knowledge with the team.
What we ask from you:
- Experience of working within a contact centre; additional experience in Financial Services is highly desirable.
- Exceptional listening and communication skills with the ability to show empathy.
- Strong teamwork ethic and highly motivated.
- A real desire to go above and beyond for customers.
- Effective teamwork with a flexible, can-do approach.
- Ability to grow, adapt and change with business needs and priorities.
What next?
If you are interested in this position, please apply today. If suitable, one of our team will be in touch to discuss your application. Start date is Monday 30th March.
Please note: This role is working for a Financial Services company and will undergo extensive compliance checks including a DBS and credit check, alongside 3 years of referencing. Consider this before applying.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy and is committed to promoting equal opportunities. If there are adjustments we can make during the application or interview process, please let us know. Your comfort and accessibility are our priority, and we invite you to share your preferred pronouns in your application.
Call Centre Advisor in Leeds employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor in Leeds
✨Tip Number 1
Get to know the company before your interview! Research their values and recent news, especially around fraud and scams. This will help us tailor our conversation and show that we’re genuinely interested in supporting their mission.
✨Tip Number 2
Practice your listening skills! In a call centre role, being able to listen and empathise with customers is key. We can do mock calls with friends or family to get comfortable with handling sensitive situations.
✨Tip Number 3
Prepare some questions for your interviewer! Asking about team dynamics or how they handle challenging customer interactions shows that we’re proactive and ready to engage. Plus, it gives us insight into the work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’ll keep you updated on your progress and any next steps, making the whole process smoother for us.
We think you need these skills to ace Call Centre Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Centre Advisor role. Highlight your experience in customer service and any relevant skills that show you can handle challenging situations with empathy and understanding.
Showcase Your Communication Skills: Since this role involves speaking with customers who may be vulnerable, it's crucial to demonstrate your exceptional listening and communication skills. Use examples from your past experiences to illustrate how you've effectively communicated in tough situations.
Emphasise Teamwork: We value a strong teamwork ethic, so don’t forget to mention your ability to work well with others. Share instances where you collaborated with colleagues to achieve positive outcomes for customers or improved team performance.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible to increase your chances of being considered for this exciting opportunity!
How to prepare for a job interview at Tate
✨Know Your Stuff
Before the interview, brush up on the latest trends in fraud and scams. Being knowledgeable about current issues will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Show Empathy
Since you'll be dealing with vulnerable customers, practice how to convey empathy during your responses. Think of examples from your past experiences where you successfully supported someone in a tough situation.
✨Demonstrate Team Spirit
This role requires strong teamwork, so be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where your teamwork made a difference in customer service.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your enthusiasm for the position and helps you understand more about the company culture and expectations.
