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- Tasks: Manage inbound customer calls and resolve issues on the first call.
- Company: Join Tate, a dynamic contact centre in Kinross, Scotland.
- Benefits: Earn £14.79 per hour with a hybrid work setup and full-time hours.
- Other info: Enjoy a proactive role with opportunities for growth in a supportive environment.
- Why this job: Be the voice that helps customers and makes their day better.
- Qualifications: Experience in a call centre and strong communication skills required.
The predicted salary is between 30700 - 30700 £ per year.
Tate is hiring a Contact Centre Agent in Kinross, Scotland. The role includes managing inbound customer calls, focusing on first call resolution, and maintaining accurate records.
Candidates should have experience in a call centre, possess excellent communication and listening skills, and be proactive in problem-solving.
This is a full-time, 12-month contract position with a hybrid work arrangement, requiring 2 days a week from home. The pay rate is £14.79 per hour.
Hybrid Inbound Customer Advisor - First Call Resolution in Kinross employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Inbound Customer Advisor - First Call Resolution in Kinross
✨Tip Number 1
Make sure you research Tate and their values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing inbound calls, try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experience where you resolved issues on the first call, as this is key for the position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Hybrid Inbound Customer Advisor - First Call Resolution in Kinross
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre experience and showcases your communication skills. We want to see how you’ve tackled customer issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid Inbound Customer Advisor role. Share your passion for problem-solving and how you can contribute to first call resolution.
Show Off Your Listening Skills: In your application, mention specific instances where your listening skills made a difference in resolving customer queries. We love candidates who can demonstrate their proactive approach to understanding customer needs!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tate
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hybrid Inbound Customer Advisor. Familiarise yourself with first call resolution techniques and think about how your previous experience in a call centre can relate to this role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues on the first call.
✨Be Proactive in Problem-Solving
Think of specific instances where you’ve successfully solved customer problems. During the interview, highlight your proactive approach to problem-solving and how it led to positive outcomes for both the customer and the company.
✨Prepare for Hybrid Work Questions
As this role involves a hybrid work arrangement, be ready to discuss how you manage your time and productivity when working from home. Share any strategies you have for staying organised and maintaining communication with your team while remote.