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- Tasks: Lead hospitality operations, ensuring top-notch customer service and compliance with standards.
- Company: Join a dynamic team focused on delivering exceptional hospitality experiences.
- Benefits: Enjoy 25 days holiday, a pension scheme, and exciting staff perks.
- Why this job: Be part of a positive workplace culture while making a real impact in hospitality.
- Qualifications: Experience in hospitality management and strong customer service skills are essential.
- Other info: We promote equal opportunities and support your individuality throughout the application process.
Location: Hitchin, Hertfordshire
Salary: £30,000-£35,000 per annum, dependent on experience
Contract Type: Permanent, Full-Time (35 hours per week)
Benefits: 25 days holiday, workplace pension scheme, and additional staff benefits
About the Role:
My client is seeking a dynamic and experienced Hospitality Operations Manager to lead their hospitality function. This role is pivotal in ensuring that all visitors receive exceptional standards of catering, accommodation, and customer service. The successful candidate will be responsible for overseeing the hospitality operations, ensuring compliance with Health & Safety and Food Standards, and contributing to a positive workplace culture.
Key Responsibilities:
- Lead the hospitality department in delivering excellent customer service.
- Review and develop hospitality operations practices for efficiency.
- Maintain and develop staff training programmes.
- Ensure compliance with Health & Safety, Food Standards, and Licensing requirements.
- Manage procurement, stock management, and bar operations.
- Oversee relationships with key suppliers and monitor staffing levels.
- Address feedback from participants and visitors.
- Provide activity reports to senior management.
Finance Responsibilities:
- Manage the hospitality operations budget.
- Oversee project budgets and monitor food costs.
- Review contracts for value for money.
Management Responsibilities:
- Line manage the Head Chef and House Team Leader.
- Develop and implement effective systems and processes.
- Coordinate planning with the Campus Operations Manager.
About You:
The ideal candidate will have a proven track record in hospitality management, excellent customer service skills, and strong administrative and organisational abilities. You will be a self-starter with an eye for detail, capable of working flexibly and autonomously. Strong communication skills, budget management experience, and a commitment to equality, diversity, and inclusion are essential.
Essential Criteria:
- Experience in hospitality management, preferably in a hotel or residential setting.
- Proven track record in delivering excellent customer service.
- Strong administrative and organisational skills.
- Excellent people skills and the ability to create good working relationships.
- Budget management and planning experience.
- Strong IT skills, particularly with Microsoft Office.
- Knowledge of Health & Safety and Food Standards compliance.
Desirable Criteria:
- Personal licence holder.
- Contract management and negotiation skills.
- Understanding of premises licensing.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Hospitality - Operations Manager employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality - Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in hospitality management. Understanding current best practices and innovations can help you stand out during interviews, showing that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Network with professionals in the hospitality sector. Attend local events or join online forums to connect with others in the field. This can lead to valuable insights and potentially even referrals for the Operations Manager position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed budgets and improved customer service in previous roles. Being able to discuss your achievements in detail will demonstrate your capability and fit for the role.
✨Tip Number 4
Research the company’s values and culture. Tailoring your conversation during the interview to align with their mission can show that you’re not just a good fit for the role, but also for the team and organisation as a whole.
We think you need these skills to ace Hospitality - Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality management, particularly in areas like customer service and budget management. Use specific examples that demonstrate your skills and achievements relevant to the role.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities and essential criteria outlined in the job description. Show your enthusiasm for the role and explain how your background makes you a perfect fit for the position.
Highlight Relevant Experience: In your application, emphasise any previous roles where you led teams or managed operations in a hospitality setting. Mention your familiarity with Health & Safety and Food Standards compliance, as these are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in hospitality management.
How to prepare for a job interview at Tate
✨Showcase Your Customer Service Skills
As a Hospitality Operations Manager, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer feedback or improved service standards.
✨Demonstrate Your Budget Management Experience
Be ready to discuss your experience with budget management and financial planning. Highlight specific instances where you effectively managed costs or improved profitability in previous roles.
✨Familiarise Yourself with Health & Safety Regulations
Since compliance with Health & Safety and Food Standards is essential, brush up on relevant regulations. Be prepared to discuss how you've ensured compliance in your previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage staff. Think of situations where you had to lead a team through challenges or implement new processes.
