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- Tasks: Be the go-to person for customers and colleagues, ensuring a top-notch experience every time.
- Company: Join a growing family-run business that values exceptional customer service.
- Benefits: Competitive salary, free parking, and a supportive team environment.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Make a real difference in customer experiences while working in a dynamic team.
- Qualifications: People person with strong communication skills and a proactive attitude.
Full time office based role with a salary of £26k - £27k. Free parking available. Location: Guildford with one monthly travel to the Luton office.
Our client is a growing family-run business focused on providing exceptional customer service. They are seeking an experienced Customer Experience Administrator to join a fast-paced team based in Guildford.
Your main duties will include:
- Being a key point of contact for both customers and colleagues, delivering an outstanding experience every time.
- Acting as the main day-to-day contact for customer and staff queries via email, phone, and in person.
- Helping manage and man reception, creating a welcoming and professional front-of-house experience where needed.
- Answering incoming phone calls and triaging incoming post efficiently.
- Maintaining office supplies and helping keep the office running smoothly.
- Supporting customers with queries relating to their inventory, collections, and deliveries.
- Assisting the sales team with inventory-related projects where needed.
- Working closely with the operations team, helping answer queries and ensuring the smooth operational running of the business.
- Supporting and helping execute internal projects, including initiatives to improve our customer journey and overall customer experience.
- Hosting and managing site visits and in-person interactions for customers.
- Collaborating closely with your teammates to drive exciting projects and business growth.
Essential Skills:
- You’re a people person who loves creating positive experiences for customers and colleagues.
- You’re a motivated self-starter, always curious and keen to grow.
- You’re a strong communicator, confident working with both customers and team members.
- You’re a solution finder - positive, proactive, and calm under pressure.
- You thrive in a fast-paced, team-driven environment, where every day brings something new.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Experience Administrator in Guildford employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Administrator in Guildford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the family-run vibe and values of the business. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! Since this role is all about creating positive experiences, think of examples from your past where you've gone above and beyond for customers or colleagues. Be ready to share these stories during your chat!
✨Tip Number 3
Be proactive! During the interview, don’t just wait for questions. Show your enthusiasm by asking insightful questions about the team dynamics and how you can contribute to improving the customer journey. It’ll make you stand out!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your personality right from the start!
We think you need these skills to ace Customer Experience Administrator in Guildford
Some tips for your application 🫡
Show Your People Skills: As a Customer Experience Administrator, you'll be the go-to person for customers and colleagues alike. Make sure to highlight your people skills in your application – share examples of how you've created positive experiences in the past!
Be Clear and Concise: When writing your application, keep it clear and to the point. We love a well-structured application that gets straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Tailor Your Application: Don’t just send a generic application! Tailor it to the role by using keywords from the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your personality and skills directly to us!
How to prepare for a job interview at Tate
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in providing exceptional customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Common Questions
Think about the key responsibilities of a Customer Experience Administrator and prepare answers for common interview questions. For instance, be ready to discuss how you would handle customer queries or manage reception duties. Use specific examples from your past experiences to demonstrate your skills.
✨Showcase Your People Skills
Since this role is all about creating positive experiences, be sure to highlight your communication skills during the interview. Share stories that illustrate how you've successfully interacted with customers or colleagues, especially in challenging situations. This will help convey that you're a true people person.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, ongoing projects, or how they measure success in customer experience. This shows that you’re not just interested in the job, but also in contributing to the company's growth and culture.