At a Glance
- Tasks: Support customers in fraud and scams, ensuring their comfort and safety.
- Company: Tate, a supportive and caring organisation.
- Benefits: Part-time hours, hybrid work model, and a chance to make a difference.
- Other info: Flexible working environment with a focus on community support.
- Why this job: Help vulnerable individuals while developing your communication skills.
- Qualifications: Excellent communication skills and a passion for customer support.
The predicted salary is between 12 - 15 £ per hour.
Tate is looking for a part-time Call Centre Advisor in Glasgow. This role supports customers in the fraud and scams department, offering vital assistance to vulnerable individuals while ensuring their comfort and safety.
The position will require 25 hours per week, with a hybrid working model involving three days in-office. Ideal candidates will possess excellent communication skills and a strong desire to support customers, making this an essential role in helping those in need.
Fraud Support Advisor (Part-Time, Hybrid) in Glasgow employer: Tate
Tate is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. With a supportive work culture and a commitment to employee growth, team members benefit from flexible hybrid working arrangements and the opportunity to develop their skills in a rewarding role that directly assists vulnerable individuals. Located in Glasgow, Tate fosters a collaborative environment where every contribution is valued, making it an ideal place for those seeking a fulfilling career in customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Support Advisor (Part-Time, Hybrid) in Glasgow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tate and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tate and let us see your personality shine through!
We think you need these skills to ace Fraud Support Advisor (Part-Time, Hybrid) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tate.
Get Familiar with Our Brand:Before applying, take some time to learn about Tate and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tate
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tate.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tate will surely appreciate.
