Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers affected by fraud and deliver exceptional service.
- Company: Reputable financial services firm in Glasgow with a focus on customer care.
- Benefits: Earn £19.63 per hour, enjoy hybrid work, and develop your skills.
- Why this job: Make a real difference by helping customers navigate challenging situations.
- Qualifications: Contact centre experience and strong listening skills required.
- Other info: Join a supportive team and thrive in a dynamic work environment.
The predicted salary is between 19 - 20 £ per hour.
A financial services firm located in Glasgow is seeking a part-time Call Centre Advisor to join their Fraud and Scams team. This role involves providing empathetic support to customers affected by fraud, with a strong focus on delivering a positive customer experience. You will work hybrid, attending the Glasgow office three days a week.
Applicants should have contact centre experience, with strong listening skills and teamwork ethic. The position offers a salary of £19.63 per hour and requires adaptability and a desire to exceed customer expectations.
Fraud Support Advisor - Hybrid, Part-Time in Glasgow employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Support Advisor - Hybrid, Part-Time in Glasgow
✨Tip Number 1
Make sure to research the company and its values before your interview. Understanding their approach to customer service, especially in fraud support, will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your listening skills! Since this role requires strong listening abilities, consider doing mock interviews with friends or family where they can ask you questions and you focus on actively listening and responding empathetically.
✨Tip Number 3
Show off your teamwork ethic during the interview. Share examples of how you've successfully collaborated with others in a contact centre environment, as this will demonstrate your ability to work well within the Fraud and Scams team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate individuals who want to make a difference in customer experiences.
We think you need these skills to ace Fraud Support Advisor - Hybrid, Part-Time in Glasgow
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. We want to see how you can connect with people who have been affected by fraud and provide them with the support they need.
Highlight Relevant Experience: Don’t forget to mention any contact centre experience you have! We’re looking for candidates who can demonstrate strong listening skills and a solid teamwork ethic, so be sure to include examples from your past roles.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing, like 'adaptability' and 'exceed customer expectations', to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Tate
✨Show Your Empathy
As a Fraud Support Advisor, you'll need to demonstrate your ability to empathise with customers. Prepare examples from your past experiences where you provided support to someone in distress. This will show the interviewers that you understand the emotional impact of fraud.
✨Highlight Your Listening Skills
Strong listening skills are crucial for this role. During the interview, practice active listening by summarising what the interviewer says before responding. This not only shows that you’re engaged but also reinforces your ability to understand customer concerns.
✨Demonstrate Teamwork
Since teamwork is essential in this position, think of specific instances where you collaborated effectively with others. Be ready to discuss how you contributed to team success and how you can bring that same spirit to the Fraud and Scams team.
✨Adaptability is Key
The role requires adaptability, especially in a hybrid work environment. Prepare to discuss how you've successfully adapted to changes in previous roles. Share examples that highlight your flexibility and willingness to exceed expectations, which is vital in a fast-paced call centre setting.
