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- Tasks: Install, maintain, and repair commercial print equipment for customers across North London.
- Company: Join a well-known technology brand with a strong reputation.
- Benefits: Enjoy a competitive salary, company car, fuel card, and bonuses.
- Why this job: Be the tech hero who helps customers maximise their equipment's potential.
- Qualifications: Experience in field service, strong technical knowledge, and excellent problem-solving skills.
- Other info: Dynamic role with opportunities for growth and flexible working hours.
The predicted salary is between 30000 - 42000 £ per year.
Location: Wembley (covering North London)
Salary: Up to £38,000 basic + annual bonus + overtime
Benefits include company car + fuel card
About the Role
We are looking for a Field Service Technician to support customers across North London by installing, maintaining and repairing our commercial Print equipment. You will be out in the field, helping customers get the best from their technology and ensuring their equipment runs smoothly.
What You Will Do
- Visit customer sites to service, repair and maintain print and processing equipment
- Install and de-install devices as part of customer projects, keeping customers updated
- Escalate technical issues quickly to minimise downtime
- Identify opportunities for additional services or upgrades during your visits
- Build strong relationships with customers and provide excellent support
- Manage stock and parts in your vehicle to maximise first-time fix rates
- Work occasional shifts, evenings, weekends and public holidays when required
What You Will Bring
- Experience as a Field Technician (ideally within Production Print)
- Strong technical knowledge of print hardware and related systems
- Excellent problem-solving and fault-finding ability
- Good electrical and mechanical engineering understanding
- Confidence using diagnostic tools and reading technical instructions
- Good IT and networking skills
- Strong communication and customer-service skills
- Understanding of service procedures and best practice
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Field Service Technician employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially in the print technology space. This will help you tailor your answers and show that you're genuinely interested in being a Field Service Technician with them.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with technical issues on the job, think of examples from your past experiences where you successfully diagnosed and fixed problems. This will impress your interviewers and demonstrate your expertise.
✨Tip Number 3
Show off your customer service skills! As a Field Service Technician, building strong relationships with customers is key. Be ready to share stories about how you've gone above and beyond to help clients in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the tech world!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Field Technician, especially in Production Print. We want to see how your skills match the job description, so don’t be shy about showcasing your technical knowledge and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've successfully installed or repaired equipment in the past, and let us know how you build strong relationships with customers.
Show Off Your Technical Skills: Since this role requires strong technical knowledge, make sure to mention any relevant certifications or training you have. We love seeing candidates who are confident with diagnostic tools and can read technical instructions like a pro!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re always on the lookout for passionate individuals like you!
How to prepare for a job interview at Tate
✨Know Your Tech
Brush up on your technical knowledge of print hardware and related systems. Be ready to discuss specific equipment you've worked with and any troubleshooting you've done. This will show that you’re not just familiar with the tech, but you can also handle it under pressure.
✨Show Off Your Problem-Solving Skills
Prepare examples of past challenges you've faced as a Field Technician. Think about how you diagnosed issues and what steps you took to resolve them. This will demonstrate your ability to think on your feet and tackle problems head-on.
✨Customer Service is Key
Since this role involves building strong relationships with customers, be ready to share experiences where you provided excellent support. Highlight how you kept customers informed during service visits and how you handled any difficult situations.
✨Be Ready for the Unexpected
Field service work can be unpredictable, so be prepared to discuss your flexibility and willingness to work odd hours or weekends. Share any experiences where you adapted to changing circumstances, showing that you can thrive in a dynamic environment.