At a Glance
- Tasks: Assist customers via calls, emails, and live chat, ensuring top-notch service.
- Company: Join Tate, a dynamic company known for its supportive customer experience centre.
- Benefits: Enjoy 28 days holiday, hybrid working options, and discounts on gym memberships.
- Other info: Fixed shifts available; start dates in late August or early September.
- Why this job: Be part of a fun team with interactive break-out areas and rewarding experiences.
- Qualifications: Previous customer service experience is preferred; passion for helping others is essential.
The predicted salary is between 20413 - 30621 £ per year.
Evening Customer Service Advisor - Full time
Evening Customer Service Advisors – Full time
Working Hours:
Your “fixed” shift will be either….
12:00 - 21.00, working 5 days per week including every other weekend.
or
14:00 – 23:00, working 5 days per week including every other weekend.
Office based in Milton Keynes - Temporary to Permanent
Hourly rate: £12.50 per hour
Start Dates: Either - Tuesday 26th August or Monday 8th September (depending on training hours chosen)
Training hours: Monday to Friday, 10:00 – 19:00 or 18:00 – 03:00. Monday to Friday (for the first 4 weeks)
Important: You must be available for the full training period and have no holidays booked during this time.
The Role
We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable. You will be the first point of contact for customers from all over the world in a busy, high volume, supportive customer experience centre. You will play a key role in delivering exceptional service to all customers first time, every time.
* Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an “in progress” order
* Informing customers of deals and discounts available
* Helping with all ad hoc enquiries i.e., where’s my order, how much is delivery, returns policy, cancellations, and complaints
During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.
This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.
The Permanent Package
* Salary: £25,517.41 per annum
* You can apply for hybrid-working after completing your probation period
* Overtime available
* 28 days holiday, inclusive of Bank Holidays (increases with length of service)
* Reward Vouchers
* 50% Discount
* Cycle to Work Scheme
* Access to discounted gym membership
* Health Shield Cash Plan
* Life Assurance
* Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee
If you are interested, please submit your CV and we will contact you week commencing 28th July
Job Info
Job Title:
Evening Customer Service Advisor - Full time
Company:
Tate
Location:
Milton Keynes, Buckinghamshire
Posted:
Jul 18th 2025
Closes:
Aug 18th 2025
Sector:
Customer Services
Contract:
Temporary
Hours:
Full Time
Welcome to Fresh Jobs the place to find the freshest job vacancies and career advice.
#J-18808-LjbffrEvening Customer Service Advisor - Full time in Milton Keynes employer: Tate
Tate is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in Milton Keynes. With competitive pay, generous holiday allowances, and a range of benefits including hybrid working options and wellness initiatives, employees are supported both personally and professionally. The engaging office environment, complete with recreational facilities, fosters collaboration and makes every day enjoyable for our dedicated team members.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Customer Service Advisor - Full time in Milton Keynes
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Since you'll be the first point of contact for customers, understanding how to handle inquiries about orders, returns, and complaints will give you a significant edge during the interview.
✨Tip Number 2
Practice your communication skills. As an Evening Customer Service Advisor, being well-spoken is crucial. Try role-playing different customer interactions with friends or family to build your confidence and improve your response time.
✨Tip Number 3
Research StudySmarter and its customer service values. Knowing our mission and how we prioritise customer satisfaction will help you align your answers with our company culture during the interview.
✨Tip Number 4
Be prepared to discuss your availability. Since the role requires working evenings and weekends, showing flexibility and commitment to the training schedule will demonstrate your dedication to the position.
We think you need these skills to ace Evening Customer Service Advisor - Full time in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service. Include specific examples of how you've delivered exceptional service in previous roles, as this is a key requirement for the position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention why you are interested in this role and how your skills align with the company's values and the job description.
Highlight Availability:Clearly state your availability for the fixed shifts mentioned in the job description. This shows that you understand the requirements and are committed to meeting them.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tate
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Familiarise Yourself with Common Queries
Since you'll be handling various customer inquiries, it’s a good idea to prepare for common questions such as order status, delivery times, and return policies. This will show that you understand the role and are ready to assist customers effectively.
✨Highlight Your Communication Skills
As the first point of contact for customers, strong communication skills are essential. Be prepared to discuss how you handle difficult conversations or complaints, and provide examples of how you maintain a positive tone even in challenging situations.
✨Be Ready for Role-Playing Scenarios
During the interview, you may be asked to participate in role-playing exercises to assess your customer service skills. Practice responding to hypothetical customer queries or complaints, as this will help you feel more confident and showcase your problem-solving abilities.
