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- Tasks: Be the go-to person for customers, ensuring top-notch service and smooth operations.
- Company: Join a friendly team in a supportive environment that values your contributions.
- Benefits: Enjoy a competitive salary, early finishes on Fridays, and a dynamic work atmosphere.
- Other info: Flexible working with opportunities for personal growth and development.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 3 years of customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Monday-Friday, 8am-5pm (early finish Fridays on a rota)
My client is looking for a Customer Services & Estimating Coordinator to join their professional and friendly team. This is a varied, fast-paced role where delivering excellent customer service and keeping things running smoothly are key.
The Role
- You'll be a main point of contact for customers, ensuring a first-class experience from enquiry through to completion.
- Providing friendly, professional customer service by phone and email
- Preparing, updating and issuing estimates and quotations
- Processing repairs, overhauls and parts orders
- Managing RFQs and following up with customers
- Planning jobs into the workshop and tracking progress
- Keeping customers informed on timelines and updates
- Supporting the wider Customer Services team
- Using internal systems, spreadsheets and pricing tools accurately
Attention to detail is essential, particularly when working with technical information.
About You
- Minimum 3 years' customer service and administration experience
- Confident telephone manner with strong communication skills
- Highly organised, accurate and able to prioritise changing workloads
- Comfortable using Microsoft Word, Excel, Outlook and Teams
- Professional, reliable and calm under pressure
- Able to work independently and as part of a team
Why Apply?
This is a great opportunity to join a supportive team where your contribution genuinely matters. You'll enjoy variety, responsibility and a competitive salary package.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Services & Estimating Coordinator in Edworth employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services & Estimating Coordinator in Edworth
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be a main point of contact for customers, it’s crucial to demonstrate a confident and friendly telephone manner. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare examples of your past experiences! Think of specific situations where you delivered excellent customer service or managed multiple tasks effectively. This will help you stand out during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services & Estimating Coordinator in Edworth
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to provide a first-class experience for customers, just like we do at StudySmarter!
Be Detail-Oriented: Since attention to detail is key in this role, give examples of how you've successfully managed technical information or complex tasks in the past. We love seeing candidates who can keep things running smoothly!
Keep It Professional Yet Friendly: Your written application should reflect a professional tone while also showcasing your friendly personality. We’re all about creating a welcoming environment, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity to join our team!
How to prepare for a job interview at Tate
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services & Estimating Coordinator. Familiarise yourself with the key tasks like managing RFQs and preparing estimates. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've provided excellent customer service in the past, especially over the phone or via email. This will highlight your strong communication skills, which are essential for the job.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. Think of specific instances where you've successfully managed multiple tasks or prioritised workloads. You could even bring a planner or digital tool to the interview to show how you keep track of your responsibilities.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team and company culture. Ask about their approach to customer service or how they support their staff in achieving success. This shows that you're not just interested in the job, but also in being part of their team.