At a Glance
- Tasks: Lead the IT support team and drive improvements in systems and infrastructure.
- Company: Dynamic organisation focused on delivering reliable IT services.
- Benefits: Competitive hourly rate, hybrid work model, and opportunities for professional growth.
- Other info: Join a supportive team that values diversity and individual needs.
- Why this job: Make a real impact by connecting IT operations with business outcomes.
- Qualifications: 3+ years in IT infrastructure and proven leadership skills required.
We're looking for an experienced and proactive IT Project & Support Team Leader to play a crucial role in ensuring our IT services are reliable, efficient and aligned to business needs. This is a key leadership position responsible for connecting IT operations with business outcomes, leading a support team, driving improvements in systems and infrastructure, and ensuring that colleagues across the organisation have the tools and support they need to deliver excellent services.
Why This Role Matters
- Ensure critical IT services are delivered effectively every day, supporting a fast-paced and complex environment
- Enable business improvement and transformation through IT projects and system enhancements
- Bridge business needs and technical delivery, working closely with stakeholders and external providers
- Drive service excellence and continuous improvement, ensuring systems, networks and applications perform at their best
- Lead and develop a high performing support team, creating a culture of accountability and customer focus
What You'll Be Doing
- Leading and coordinating the IT Support Team, ensuring high-quality day-to-day service delivery
- Supporting the implementation of IT projects, system improvements and new applications
- Monitoring service performance, including 1st and 2nd line support tickets, and driving resolutions
- Managing relationships with third-party providers, ensuring infrastructure (LAN, WAN, WiFi) is reliable and maintained
- Conducting proactive maintenance and system health checks to prevent issues before they arise
- Establishing regular service review meetings with stakeholders to improve performance and plan future activity
- Managing IT assets and administrative processes (e.g. devices, peripherals)
- Developing user documentation and knowledge bases to enhance self-service and user experience
- Driving continuous improvement across ITIL service processes (incident, change and release management)
What We're Looking For
- Strong experience in IT infrastructure, systems and support environments (minimum 3 years)
- Proven ability to lead teams and manage performance
- Experience working across technical and business functions, understanding user needs
- Excellent problem-solving and analytical skills
- Strong communication skills, with the ability to explain technical concepts clearly
- The ability to prioritise effectively and manage competing demands in a dynamic environment
Desirable:
- ITIL certification (or working knowledge of ITIL practices)
- Experience with cloud technologies, networks (LAN/WAN), Microsoft systems and business applications
- Experience in a social housing or similar environment
If you have the suitable skills and experience please apply today!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
IT Team Lead in Edgware employer: Tate
At Tate, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values employee growth and development. Located in Colindale, our hybrid working model allows for flexibility while ensuring that our IT Team Lead plays a pivotal role in driving service excellence and innovation. With a commitment to continuous improvement and a focus on collaboration, we empower our team members to thrive in a dynamic environment where their contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land IT Team Lead in Edgware
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Tate that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Team Lead in Edgware
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Tate, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Tate can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Tate will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Tate
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Tate. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Tate.
