At a Glance
- Tasks: Support customers by processing orders and providing exceptional service.
- Company: Join a friendly and supportive team in a growing business.
- Benefits: Competitive salary, office-based role, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on collaboration and problem-solving.
- Why this job: Make a real impact by ensuring customers receive top-notch service.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 25185 - 28500 £ per year.
Eastleigh Area, Hampshire
Monday to Friday | 9:00am - 5:30pm
Permanent | Office Based
Salary to £30,000pa dependant on experience
Are you an organised and customer-focused administrator who thrives in a fast-paced environment? We are recruiting on behalf of a well-established and growing business seeking a Sales Administrator to join their friendly and supportive team.
This is an excellent opportunity for someone with strong customer service and order processing experience who enjoys building relationships, solving problems, and ensuring customers receive an exceptional service from enquiry through to delivery.
The Role
As a Sales Administrator, you will play a key role in supporting customers and ensuring orders are processed accurately and efficiently. Working closely with internal departments, you will help deliver a seamless customer experience while maintaining high levels of accuracy and professionalism.
Key Responsibilities
- Acting as the first point of contact for customer enquiries via phone and email
- Providing prompt, professional, and effective customer support
- Managing customer orders from receipt through to completion
- Processing UK and export orders accurately and efficiently
- Monitoring and managing back orders, keeping customers updated on progress
- Liaising with Sales, Warehouse and other internal departments to ensure timely delivery of orders
- Maintaining accurate customer information within CRM and ERP systems
- Producing order confirmations, invoices and associated documentation
- Handling customer issues, returns and complaints in a professional manner
- Supporting customer communications regarding delays, product updates and service changes
- Identifying recurring issues and highlighting opportunities for service improvement
- Undertaking general administration duties to support the Customer Services team
You will need
- Previous experience within Customer Service, Sales Support, Order Processing or a similar administrative role
- Excellent verbal and written communication skills
- Strong organisational skills and excellent attention to detail
- The ability to prioritise and manage multiple tasks effectively
- A proactive and customer-focused approach to problem solving
- Confident IT skills, including Microsoft Office (Word, Excel and Outlook)
- Experience using CRM and/or ERP systems
- A collaborative approach and the ability to build positive relationships with customers and colleagues
Desirable Experience
- Experience processing export orders
- Knowledge of international shipping and export documentation
- Familiarity with stock management and back order processes
If this role sounds of interest to you and you have the necessary skills and experience, please don’t hesitate to APPLY.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Sales Administrator in Eastleigh employer: Tate
Tate in Uxbridge is an exceptional employer that fosters a collaborative and innovative work culture, where your passion for art can thrive alongside your professional growth. With a commitment to employee development and a focus on impactful audience insights, you will have the opportunity to lead a talented team while shaping strategies that resonate globally. Enjoy a supportive environment that values creativity and encourages continuous learning, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Eastleigh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator in Eastleigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate:Your cover letter is your chance to shine! Tell us why you want to work at Tate specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate!
How to prepare for a job interview at Tate
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
