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- Tasks: Lead a team to deliver exceptional customer service and ensure positive outcomes.
- Company: Join a well-established financial services provider focused on customer satisfaction.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic team and enhance customer journeys.
- Qualifications: 2+ years in customer service, strong leadership skills, and a passion for helping others.
- Other info: Apply early as interviews are ongoing; we prioritize your comfort and accessibility.
The predicted salary is between 29000 - 31000 £ per year.
Customer Service Team Leader Nottingham City Centre – Fully office based Salary – £29,000 – £31,000 per annum (dependent on experience) We are recruiting on behalf of a well-established and customer-focused financial services provider, seeking a passionate and driven customer service team leader to join their dynamic team. This is an excellent opportunity to make a real impact by contributing to an outstanding customer journey. The Role: In this role, you will support the Customer Service Manager in leading a dedicated team to deliver exceptional service and ensure positive outcomes for all customers. You'll help oversee daily operations, promote a customer-first mindset, and collaborate with various departments to ensure compliance and efficiency across customer interactions. Key Responsibilities: Assist in implementing and monitoring the customer service strategy to meet key objectives. Provide mentorship and support to customer service team members, encouraging development and performance excellence. Track and analyse team performance and customer feedback, offering insights to senior management. Collaborate with compliance and underwriting teams to ensure regulatory standards are met. Promote best practices for recognising and supporting vulnerable customers.What We're Looking For: Minimum of 2 year's experience in customer service or a similar role. Financial services experience. Experience of dealing with vulnerable customers. Excellent communication and relationship-building skills. Strong leadership and team development abilities. Passion for delivering exceptional customer service and driving improvements. Analytical skills to interpret customer service metrics and inform business decisions.This is a fantastic opportunity for someone who thrives in a customer-focused setting and is ready to take the next step in their career. If you're a motivated professional passionate about delivering great service, we'd love to hear from you! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application
Customer Services Team Leader employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Make sure to highlight your leadership experience in customer service roles. Share specific examples of how you've mentored team members or improved team performance, as this will resonate with the hiring managers.
✨Tip Number 2
Familiarize yourself with the financial services industry, especially regarding compliance and customer interactions. Being knowledgeable about these areas will show that you're prepared to handle the responsibilities of the role.
✨Tip Number 3
Demonstrate your passion for exceptional customer service by preparing anecdotes that showcase your commitment to customer satisfaction. This could include instances where you went above and beyond to support a customer.
✨Tip Number 4
Research the company’s values and customer service strategy. Understanding their approach will help you align your answers during the interview and show that you are a great fit for their team.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and leadership. Emphasize any specific achievements or metrics that demonstrate your ability to lead a team and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention your experience with vulnerable customers and how you can contribute to the company's customer-first mindset.
Highlight Relevant Experience: In your application, clearly outline your experience in financial services and any roles where you have mentored or developed team members. Use specific examples to illustrate your analytical skills and ability to track performance.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong relationship-building abilities. You might want to include examples of how you've successfully collaborated with other departments in previous roles.
How to prepare for a job interview at Tate
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in challenging situations.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully mentored team members in the past. Highlight any strategies you've used to promote a customer-first mindset within your team.
✨Be Ready to Analyze Performance Metrics
Since the role involves tracking and analyzing team performance, be prepared to talk about how you've used data to inform decisions in previous roles. Bring examples of metrics you've monitored and how they influenced your team's success.
✨Understand Vulnerable Customer Needs
Given the importance of supporting vulnerable customers, familiarize yourself with best practices in this area. Be ready to discuss how you've handled sensitive situations and ensured that all customers feel valued and supported.
