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- Tasks: Lead a dynamic Customer Service team to deliver exceptional service and support sales growth.
- Company: Join a company that provides life-changing products globally, making a real impact.
- Benefits: Enjoy a competitive salary, supportive work culture, and opportunities for professional development.
- Why this job: Be part of a purpose-driven team that values empathy and continuous improvement.
- Qualifications: 5+ years in customer service with leadership experience; CRM knowledge is a plus.
- Other info: We prioritise your comfort and accessibility throughout the application process.
Our client is looking for a Customer Service Team Leader who can drive service excellence and support commercial growth within a company that provides life-changing products on an international scale. This role blends team leadership, cross-functional collaboration, and hands-on operational oversight. It is ideal for a detail-oriented, proactive individual who thrives in a purpose-led environment and is committed to driving continuous improvement. Given the highly personal and sensitive nature of the products, this position is best suited to someone who values empathy and connection over volume-driven service.
Customer Service Team Leader duties include:
- Lead and develop a small Customer Service team to perform all duties to the highest standard.
- Develop the Customer Service team to be outbound focused where appropriate, whilst maintaining their inbound CS responsibilities.
- Provide support to the sales team, assess future needs and data integrity, and make recommendations.
- Administrate and update Navision input (customer/product-related).
- Support in customer service team in pricing & contractual enquiries.
- Manage the upload of tender and pricing agreements.
- Management of Sickness and Holidays, rotas, return to work interviews, and conduct yearly appraisals.
- Oversee all processing of orders B2B and B2C and daily reconciliation.
- Daily, weekly, monthly reports (sales and performance related).
- German Navision processing and Consignment management for IE customers.
- Liaising with Germany, warehouse and other departments regarding best practice, and any out of stock items.
- Fresh Chat / Feefo emails and all customer communication.
- Input into items to be stocked like new collections familiarisation with new products for B2C.
- Customer returns and management and sending of the quarterly complaint form to Germany.
- Sample requests and literature requests.
- Monitor pricing to ensure correct steps are taken to rectify any issues by the correct department.
Skills and experience required:
- 5 Years minimum of related customer services experience and some people leadership.
- Has successfully redesigned, implemented processes to improve current practice and business operations.
- Creative and critical thinking, able to draw insightful business implications and impacts from the research findings.
- Experience in customer service environment working with B2B and B2C.
- Knowledge of CRM Tools, Navision experience is an advantage, and proficient in MS Office (Excel including Pivot Tables, Power Point, Word).
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Team Leader employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the life-changing nature of what they offer will help you connect with the mission and demonstrate your empathy during interviews.
✨Tip Number 2
Highlight your leadership experience in customer service roles. Be prepared to discuss specific examples of how you've developed teams and improved processes, as this is crucial for the Customer Service Team Leader position.
✨Tip Number 3
Brush up on your knowledge of CRM tools and Navision. If you have experience with these systems, be ready to share how you've used them to enhance customer service operations in your previous roles.
✨Tip Number 4
Prepare to discuss your approach to cross-functional collaboration. This role requires liaising with various departments, so think of examples where you've successfully worked with others to achieve common goals.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to drive service excellence and support commercial growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to continuous improvement. Mention how your skills align with the company's values and the specific requirements of the role.
Highlight Relevant Skills: Emphasise your experience with CRM tools, Navision, and MS Office. Provide examples of how you've successfully redesigned processes or improved operations in previous roles.
Showcase Empathy and Leadership: In your application, illustrate your ability to lead a team with empathy and connection. Share anecdotes that reflect your proactive approach and detail-oriented mindset in a customer service environment.
How to prepare for a job interview at Tate
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you developed team members and improved service standards.
✨Emphasise Empathy and Connection
Given the sensitive nature of the products, it's important to highlight your ability to connect with customers on a personal level. Share experiences where you've shown empathy and how it positively impacted customer satisfaction.
✨Be Prepared for Process Improvement Discussions
The role requires someone who can redesign and implement processes. Be ready to discuss specific instances where you've identified inefficiencies and successfully improved operations in a customer service environment.
✨Familiarise Yourself with Relevant Tools
Knowledge of CRM tools and experience with Navision are advantageous. Brush up on these systems and be prepared to discuss how you've used them in previous roles to enhance customer service and operational efficiency.
