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- Tasks: Lead a dynamic team to deliver top-notch customer service and drive performance.
- Company: Join a growing company that values your leadership and ideas.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact by inspiring and developing a high-performing team.
- Qualifications: Experience in customer service and strong leadership skills.
- Other info: Embrace a culture of inclusivity and support throughout your application journey.
The predicted salary is between 24000 - 30000 £ per year.
Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where coaching, developing and motivating a team is all part of your day? If so, this could be your next big opportunity!
Our client is growing and looking for an experienced Customer Service Team Leader to join their established, high‑performing team. This is your chance to step into a role where your ideas matter, your leadership makes an impact and your career can really take off.
What You'll Be Doing
- Drive and inspire first‑class customer service across the department
- Lead, mentor and support a team of in‑house Customer Service Advisors
- Set clear expectations, KPIs and objectives and help your team achieve them
- Deliver regular coaching, feedback and development sessions
- Collaborate with internal teams to champion best practices
- Manage key client accounts and build strong long-lasting relationships
- Act as the first point of escalation for complex customer queries
- Produce reports, highlight trends and identify improvement opportunities
- Work closely with stakeholders and management to support wider business goals
- Attend client review meetings
- Handle general administrative tasks as required
What We're Looking For
- Experience in a fast‑paced customer service environment
- Strong leadership skills with the ability to motivate and inspire
- Clear, confident communication at all levels
- A natural ability to resolve issues and build a positive team culture
- Hands‑on experience training, mentoring, or supervising customer service teams
- Exceptional attention to detail
- A passion for results and continuously improving the customer journey
- A positive, proactive, team‑player attitude
If you're passionate about people, customer service and creating a high-performing team, we want to hear from you! Apply today and take the next exciting step in your leadership career.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Team Leader employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Service Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles in customer service and practice your responses. We want you to showcase your experience in motivating teams and delivering exceptional customer experiences.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for customer service shine through. Share stories that highlight your leadership skills and how you've positively impacted your team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our high-performing team.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and inspired teams in the past, so share specific examples that showcase your ability to drive results.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Clear and Confident: Use clear and confident language in your application. We appreciate straightforward communication, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tate
✨Know Your Stuff
Before the interview, make sure you understand the company and its customer service philosophy. Research their values and recent achievements. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle complex customer queries. Think of a few challenging scenarios you've faced and how you resolved them. Highlight your ability to stay calm under pressure and your proactive approach to finding solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to customer service, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
