At a Glance
- Tasks: Deliver exceptional customer service and coordinate operations for a smooth experience.
- Company: Dynamic company in Bishop’s Stortford with a focus on customer satisfaction.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fast-paced environment perfect for those who thrive on challenges.
- Why this job: Be the key player in ensuring customers receive top-notch service.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
Great company based in Bishop’s Stortford is seeking a proactive and detail-oriented Customer Service & Planning Administrator to join their team immediately. This is a key role within the Customer Service & Planning team, responsible for ensuring that every customer interaction is handled with professionalism, efficiency, and care. You’ll be the central point of coordination between customers, engineers, and internal teams—ensuring smooth operations and exceptional service delivery.
Responsibilities
- Deliver outstanding customer service across all channels, ensuring a positive experience at every touchpoint
- Accurately log service and repair callouts, ensuring timely responses and resolution
- Work in line with customer contracts and service level agreements (SLAs)
- Order and coordinate the delivery of equipment to support engineering operations
- Record, manage, and escalate customer complaints in a professional and timely manner
- Plan and schedule service visits and emergency callouts for field-based engineers and contractors
- Ensure optimal use of resources within designated geographical areas
- Maintain accurate and up-to-date customer files and account records
- Liaise with the sales team to ensure smooth communication regarding equipment placement and service updates
- Understand and follow internal invoicing and purchase order procedures
- Monitor and manage workload exceptions to maximise productivity
- Collaborate with leadership and stakeholders to measure and improve field service effectiveness
- Conduct proactive customer calls to reduce cancellations and improve service efficiency
Qualifications and Skills
- Previous experience in a customer service or service planning role
- Strong organisational and multitasking skills with a keen eye for detail
- Excellent communication skills, both written and verbal
- Confidence in handling customer queries, complaints, and escalations
- A reactive and solution-focused mindset
- Familiarity with CRM systems and planning tools
- Ability to work well under pressure and adapt to changing priorities
Employment Details
- Employment type: Full-time
- Seniority level: Not Applicable
- Location: Bishop’s Stortford, England, United Kingdom
This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being at the heart of operations, ensuring customers receive the best possible service. If you feel this is for you then apply now.
Customer Service & Planning Administrator employer: Tate
Join a dynamic team in Bishop’s Stortford where your contributions as a Customer Service & Planning Administrator will be valued and recognised. Our company fosters a collaborative work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. With a commitment to exceptional service delivery, we ensure a supportive environment where you can thrive and make a meaningful impact on our customers' experiences.
