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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling calls and emails with care.
- Company: Join a global leader in healthcare and lifestyle, known for its supportive culture.
- Benefits: Enjoy a competitive salary, a collaborative environment, and opportunities for growth.
- Why this job: Make a real impact by ensuring customers have a smooth experience from start to finish.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: We prioritise your comfort and accessibility throughout the application process.
The predicted salary is between 23000 - 30000 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive in a supportive, collaborative environment where your contribution truly makes a difference? Tate Recruitment is proud to be partnering with a global leader in the healthcare and lifestyle sector, seeking a Customer Service Executive to join their friendly and dedicated team.
As a Customer Service Executive, you'll be the first point of contact for customers across the UK and Ireland. You'll play a vital role in ensuring a smooth and positive experience for clients, from order processing to aftercare support.
Key Responsibilities:- Handle inbound calls and emails from customers, offering product advice and support
- Process orders accurately using SAP and CRM systems
- Liaise with internal departments including logistics and sales to ensure timely deliveries
- Resolve queries and complaints with empathy and efficiency
- Maintain accurate customer records and documentation
- Previous experience in a customer service or order processing role
- Strong communication skills and a customer-first mindset
- Proficiency in Microsoft Office; SAP experience is a bonus
- A team player with a proactive and positive attitude
- Excellent attention to detail and organisational skill
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Executive employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the healthcare and lifestyle sector. Understanding the industry will help you connect better with customers and demonstrate your passion for the role during interviews.
✨Tip Number 2
Brush up on your SAP and CRM skills. If you have experience with these systems, be ready to discuss how you've used them in previous roles, as this will show your readiness to hit the ground running.
✨Tip Number 3
Prepare examples of how you've handled customer queries or complaints in the past. Being able to share specific instances where you resolved issues effectively will highlight your problem-solving skills.
✨Tip Number 4
Showcase your teamwork abilities. Since the role involves liaising with various departments, be prepared to discuss how you've collaborated with others to achieve common goals in previous positions.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight your relevant experience in customer service and order processing.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service roles. Emphasise your communication skills, attention to detail, and any experience with SAP or CRM systems.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention specific examples of how you've resolved customer queries or complaints effectively in the past.
Highlight Your Team Spirit: Since the role requires collaboration with internal departments, make sure to mention your ability to work well in a team. Share experiences where you contributed positively to a team environment.
How to prepare for a job interview at Tate
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your previous roles where you went above and beyond to help a customer, as this will demonstrate your commitment to a customer-first mindset.
✨Familiarise Yourself with SAP and CRM Systems
Since the role involves processing orders using SAP and CRM systems, it’s beneficial to brush up on these tools before the interview. If you have experience with them, be ready to discuss how you used these systems to improve efficiency or customer satisfaction.
✨Prepare for Common Customer Service Scenarios
Think about potential customer queries or complaints you might encounter in this role. Prepare responses that showcase your problem-solving skills and empathy. This will help you demonstrate your ability to handle challenging situations effectively.
✨Highlight Your Team Player Attitude
As the job requires liaising with various internal departments, emphasise your teamwork skills. Share examples of how you’ve collaborated with others to achieve a common goal, showcasing your proactive and positive attitude.
