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For Companies At a Glance
- Tasks: Help residents with housing matters and manage customer inquiries.
- Company: Join a social housing company dedicated to supporting local communities.
- Benefits: Enjoy hybrid work options and a competitive pay rate of £13.15 per hour.
- Why this job: Make a real impact while developing your customer service skills in a supportive environment.
- Qualifications: Previous call centre experience and good computer skills are essential.
- Other info: Interviews are ongoing, so apply early for the best chance!
Do you have the right skills and experience for this role? Read on to find out, and make your application.
Hybrid/Colindale - NW9
Temporary 3 months ongoing
£13.15 per hour
Tate have teamed up with a social housing company to recruit for Inbound Customer Service Advisors to help and resolve housing matters for local residents. Successful candidates will have experience dealing with a high volume of calls and the ability to empathise and build rapport with residents.
This role will be working Monday to Friday between 8am - 6pm on a hybrid basis (minimum 2 days a week in the office) for 3 months initially with the possibility of an ongoing contract.
Key Responsibilities:- Assist with housing needs assessments.
- Manage customer information in line with company policy.
- Maintain accurate records.
- Provide administrative support as required.
- Manage personal inbox enquiries.
- Previous call centre/contact centre experience.
- Computer literacy with MS packages.
- Ability to work to deadlines in a fast-paced environment.
- Calm and patient telephone manner.
If you have the skills and experience to match the above please apply today!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Advisor employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the social housing sector. Understanding the common issues residents face can help you empathise better during the interview and demonstrate your commitment to the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a high volume of calls, being able to convey information clearly and calmly will be crucial. Consider role-playing scenarios with a friend.
✨Tip Number 3
Prepare examples from your previous experience that showcase your ability to handle difficult situations. Highlighting your problem-solving skills and how you built rapport with customers can set you apart.
✨Tip Number 4
Research the company’s values and mission. Being able to align your personal values with those of the company can make a strong impression during the interview and show that you're genuinely interested in the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service and call handling.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in call centres or customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage high call volumes and build rapport with customers.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries in the past and your ability to work in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Tate
✨Showcase Your Empathy
As a Customer Service Advisor, you'll need to empathise with residents. During the interview, share examples of how you've successfully handled difficult situations in the past, demonstrating your ability to connect with customers on a personal level.
✨Highlight Your Call Centre Experience
Make sure to discuss your previous call centre or contact centre experience. Be prepared to talk about the volume of calls you managed and how you maintained quality service under pressure, as this is crucial for the role.
✨Demonstrate Your Computer Skills
Since the job requires computer literacy, be ready to discuss your proficiency with MS packages. You might even want to mention any specific software you've used in previous roles that could be relevant to managing customer information.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under deadlines. Practise answering these types of questions by thinking of real-life examples where you successfully resolved issues in a fast-paced environment.
