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- Tasks: Support vulnerable customers during difficult times by answering queries and providing personal service.
- Company: Join a renowned retail and commercial bank with a focus on empathy and support.
- Benefits: Competitive pay, hybrid working, and comprehensive training provided.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in a contact centre and strong communication skills are essential.
- Other info: Flexible shifts and a supportive environment that values your individuality.
The predicted salary is between 20000 - 30000 £ per year.
Customer Service Advisor
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Stockton-on-Tees
£157 per day via Umbrella
6 month temporary contract
Shifts between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday
How would you like to work within a department that effects people\’s lives every single day?
Are you an empathetic individual who is confident speaking with vulnerable customers who have recently suffered a bereavement?
Our client, an internationally recognised retail and commercial bank, are offering you the opportunity to join one of their most crucial teams, where you will support customers in their time of need. So if you have extensive customer service experience, we would love to hear from you.
So, where will you be working?
You will be working within The Bereavement Contact Centre which provides a bespoke telephony service for callers notifying the Bank of the death of their customer and supports some of their most vulnerable customers. Our client will provide you with comprehensive on-site training to ensure that you feel confident to take ownership and provide a personal service to their callers at a time when it\’s needed the most.
The difference you will make:
Helping callers each day by answering queries from customers, customer representatives, solicitors, and colleagues across the Branch network and 3rd parties.
Assisting customers representatives who wish to notify the bank of the death of their customer.
Helping to keep customers and the bank safe.
Solving problems and escalating issues when necessary
Updating customer records
What we need you to have:
Experience in working in a contact centre environment.
Excellent verbal and written communication and customer service skills
Extensive computer and numeracy skills
What would be nice for you to have:
Resilience and problem-solving skills
A structured approach to work and well organised
Excellent attention to detail to ensure quality standards are maintained.
Flexible, approachable, and work well under pressure.
Working Pattern:
Shifts will be scheduled between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays).
This role is based in Teesside, and you will be working on a Hybrid basisPlease be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application
Customer Service Advisor employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support vulnerable customers. This will help you connect during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive situations, role-play common scenarios with friends or family. This will boost your confidence and help you articulate your empathy effectively.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. This will demonstrate your ability to handle challenging situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need any help!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s packed with info about what we’re looking for and how you can shine in your application!
Show Off Your Customer Service Skills: Since this role is all about helping customers, highlight your customer service experience in your application. Share specific examples of how you've made a difference for customers in the past – we love to see that!
Be Personal and Empathetic: This position involves supporting vulnerable customers, so let your empathy shine through in your written application. Use a warm tone and show us that you understand the importance of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Tate
✨Understand the Role
Make sure you fully grasp what being a Customer Service Advisor in a Bereavement Contact Centre entails. Familiarise yourself with the emotional aspects of the role and think about how you can provide support to vulnerable customers during difficult times.
✨Show Empathy
During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you've successfully handled sensitive situations, showing that you can connect with people on a personal level.
✨Highlight Your Skills
Be ready to discuss your customer service experience and how it relates to this role. Talk about your communication skills, problem-solving abilities, and attention to detail, as these are crucial for maintaining quality standards in a contact centre environment.
✨Prepare Questions
Have a few thoughtful questions prepared to ask the interviewer. This shows your interest in the role and helps you understand the company culture better. You might ask about the training process or how the team supports each other in challenging situations.
