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- Tasks: Connect with customers via phone, email, and live chat, providing top-notch service.
- Company: Join a global Tech Insurance firm known for its innovative customer service approach.
- Benefits: Enjoy a competitive salary, hybrid work, 25 days leave, and health insurance perks.
- Why this job: Be part of a dynamic team aiming to disrupt the car insurance market with cutting-edge technology.
- Qualifications: Contact centre experience, strong communication skills, and a degree are essential.
- Other info: Flexible working hours and a supportive environment that values diversity.
The predicted salary is between 22400 - 25600 £ per year.
£28,000 - £32,000 plus 10% bonus
Core hours: Monday to Friday 9am to 6pm
Hybrid 3 days working in office
Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half
We're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.
Specifically, you will take care of:
- Providing customers with outstanding levels of service over the telephone and through online channels
- Becoming a product knowledge specialist
- Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
- Ensuring any customer escalations are handled swiftly
- Being on hand to help customers with any payment queries
- Working closely with all team members
- Guiding customers through policy purchases
- Providing insights on supplementary coverage options
- Tailoring products to meet individual needs
- Ensuring accurate data entry and document verification
- Advising on post-sale modifications
- Exploring cross-selling opportunities
Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level.
You must have the following experience:
- Contact centre/call centre experience
- Live chat/Webchat experience - Zendesk desirable
- Email management/customer support
- Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
- Working in a fast paced, agile environment
- Degree educated
- Positive attitude
- Strong written and verbal communication
- Professional and be a brand ambassador
- Motivated, driven and have an entrepreneurial style
PACKAGE
£28,000 - £32,000
Overtime allowance (includes Saturday and bank holidays as part of a team rota)
10% performance related bonus (paid on annual basis)
25 days annual leave
WFH days (3 days in office)
Pension
Vitality healthcare insurance
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Fulfilment Specialist employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Fulfilment Specialist
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your communication skills, especially for live chat and phone interactions. Practising how to convey information clearly and concisely can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully handled customer issues or escalations, as this will showcase your problem-solving abilities.
We think you need these skills to ace Customer Fulfilment Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Fulfilment Specialist. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your contact centre or customer service experience, especially any familiarity with live chat platforms like Zendesk. Mention specific examples where you provided outstanding customer service or resolved escalations effectively.
Showcase Communication Skills: Since strong written and verbal communication is crucial for this role, ensure your CV and cover letter reflect your ability to communicate clearly and professionally. Use concise language and avoid jargon.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for the company and the role. Share why you believe you would be a great fit for their team.
How to prepare for a job interview at Tate
✨Showcase Your Customer Service Skills
As a Customer Fulfilment Specialist, you'll be the face of the company. Prepare examples from your past experiences where you provided exceptional customer service, especially in a contact centre or call centre environment.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's products and services. Being able to discuss how you would tailor these to meet individual customer needs will show that you're proactive and ready to contribute.
✨Highlight Your Communication Skills
Strong written and verbal communication is key for this role. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you've handled customer queries in the past.
✨Emphasise Your Adaptability
The job requires working in a fast-paced, agile environment. Be ready to discuss how you've successfully adapted to changes in previous roles and how you can thrive under pressure.
